Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Ehret

Capistrano Beach,CA

Summary

Personable and dedicated Customer Service Representative with extensive experience in Sales. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Experience with Microsoft Office/ Word, Excel and SaaS Programs.

Overview

20
20
years of professional experience

Work History

CSR, Inside Sales

Delco sales
Anaheim , California
03.2024 - Current
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Maintained up-to-date knowledge of product lines, services, and pricing structures.
  • Provided product knowledge, customer service, and technical advice to clients.
  • Attended regular training sessions aimed at improving sales techniques and product knowledge.

Inside Sales/ AR/AP Accounting

Repnet - Manufactures Representative
Phoenix, AZ
03.2022 - 09.2023
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction
  • Received inbound calls, promoting products and services to secure new accounts.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Processed invoices and payments using accounting software programs such as QuickBooks or Sage 50 Accounting.

Office Manager

RX Skin Clinic
Scottsdale, AZ
02.2021 - 03.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Managed office budget to handle inventory, postage and vendor services.
  • Reviewed files and records to obtain information and respond to requests.

Cosmetologist

christopher Perry salons
Costa Mesa, CA
11.2005 - 02.2020
  • Conducted consultations with new clients to establish clear expectations for color, style, and cut.
  • Cultivated relationships with long-term clients to enhance loyalty and retention.
  • Trained and supervised hairstylists, hairdressers, and assistants to ensure service quality.
  • Recommended merchandise tailored to clients' needs and preferences.

Education

High School Diploma -

Dana Hills High School
Dana Point, CA

Cosmetology Education

Apprenticeship - Carlton Hair International
Costa Mesa, CA

Skills

  • Sales and marketing
  • Administrative procedures
  • Exceptional customer service
  • Regional sales and support
  • Reflective listening
  • Social skills
  • Product knowledge
  • Cheerful and energetic
  • Salesforce CRM
  • Order Management
  • Relationship building and management
  • Documentation And Reporting
  • New Business Development
  • Database Management
  • Upselling and Cross Selling
  • Issue Resolution

Timeline

CSR, Inside Sales

Delco sales
03.2024 - Current

Inside Sales/ AR/AP Accounting

Repnet - Manufactures Representative
03.2022 - 09.2023

Office Manager

RX Skin Clinic
02.2021 - 03.2022

Cosmetologist

christopher Perry salons
11.2005 - 02.2020

High School Diploma -

Dana Hills High School

Cosmetology Education

Apprenticeship - Carlton Hair International

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