Andrea English
Yukon,OK
Summary
Seasoned Recovery Support Specialist and Phlebotomist with a proven track record at Red Rock Behavioral Service and OU Hospitals. Excelled in delivering compassionate care and precise blood collection, enhancing patient experience. Skilled in behavioral health interventions and maintaining professional boundaries, I significantly improved client coping strategies and specimen accuracy. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Recovery Support Specialist
Red Rock Behavoral Service
12.2023 - Current
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
- Maintained up-to-date knowledge of local community resources available to clients in order to provide accurate information and appropriate referrals when needed.
- Provided crisis intervention services when necessary, ensuring client safety and connecting them with appropriate resources for further support.
- Supported clients with compassionate, empathetic face-to-face counseling.
Mobile Phlebotomist
Alpha Medical Laboratory
04.2023 - 08.2023
- Organized daily work based on collection priority.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Acted as a liaison between patients, healthcare providers, and laboratory staff by effectively communicating relevant information regarding test results or special requests.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Phlebotomist/Doner Screening
Oklahoma Blood Institute
10.2022 - 03.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Reviewed patient records for accuracy and completeness.
Phlebotomist
OU Hospitals
07.2022 - 09.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Education
Phlebotomy
Phlebotomy Training Specialist
Oklahoma City, OK05.2022
High School Diploma -
Western Heights High School
Oklahoma City, OK05.1991
Skills
- Behavioral Health Interventions
- Mental health awareness
- Substance Abuse Knowledge
- Professional boundaries
- Peer Support Expertise
Certification
- Certified [Phlebotomist]
- PS- Prevention Specialist
Timeline
Recovery Support Specialist
Red Rock Behavoral Service
12.2023 - Current
Mobile Phlebotomist
Alpha Medical Laboratory
04.2023 - 08.2023
Phlebotomist/Doner Screening
Oklahoma Blood Institute
10.2022 - 03.2023
Phlebotomist
OU Hospitals
07.2022 - 09.2022
Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Western Heights High School