Andrea Epps
Carmichael,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments while, expanding skills and facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Respite Care Provider
United Cerebral Palsy
07.2020 - Current
- Make transportation arrangements and accompanied clients for appointments, errands and outings.
- Provided temporary relief and support to families of individuals with disabilities.
- Performed cooking, cleaning and washing linens.
- Administered prescribed medications and treated minor symptoms and wounds.
- Improved resident and staff engagement through group activities.
- Scheduled and facilitated appropriate professional intervention and treatment.
- Participated in enjoyable activities with clients to provide mental stimulation.
- Maintained hygienic and safe environments through frequent sanitation and cleaning.
Caregiver
IHSS In Home Support Services
04.2018 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, medication, dressing and incontinence care.
- Improved patient outlook and daily living through compassionate care.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Behavioral Health Technician
Center for Autism and Related Disorders, Inc
01.2019 - 01.2021
- Implement treatment plans across multiple domains, including language, social, cognitive, executive functions, adaptive, and independent living
- Implement ABA programs in the natural environment, such as the home, school, place of employment, and community,
- Documented behavioral incidents thoroughly to keep accurate records.
- Completed patient reports daily and submitted to management for evaluation.
Call Center Customer Service Representative
Gap Inc. Corporate Headquarters
(Seasonal)
09.2018 - 01.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Education
Associate of Science - Business Administration
Folsom Lake College
Folsom, CA05.2020
High School Diploma -
Hudson’s Bay High School
Vancouver, WA01.2014
Skills
- Works well under pressure and difficult situations
- Trustworthy and hard working
- Able to self direct with little help or directions
- Excellent customer service skills
- Experience with individuals with Special needs
- Experienced in event planning
- Ability to deal with money and transactions
- Experienced in dealing with general public in a friendly and helpful manner
- Performs cleaning task, and keeps work area organized and clean
- Computer and Phone Knowledge
- Data entry experience
Certification
Crisis Prevention Institute
Board Certified Autism Technician
General Health and Safety
CPR and AED
References
Personal References:
Miranda benavidez 916 224-0183
Zayla Lawson 916 604-0235
Octavia Lawson 916 667-1073
Professional References:
Roseanna Thorpe IHSS Client 360 525-5095
Candace Wilson Center for Autism supervisor 916 584-4369
Monica Sinclair Respite 619 729-2241
Timeline
Respite Care Provider
United Cerebral Palsy
07.2020 - Current
Behavioral Health Technician
Center for Autism and Related Disorders, Inc
01.2019 - 01.2021
Call Center Customer Service Representative
Gap Inc. Corporate Headquarters
09.2018 - 01.2019
Caregiver
IHSS In Home Support Services
04.2018 - Current
Associate of Science - Business Administration
Folsom Lake College
High School Diploma -
Hudson’s Bay High School