Keysho Griffin Baxter
Sacramento,CA
Summary
Dedicated Customer Service professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. An outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Respite Care Provider
Pacific Homecare Services
Sacramento, CA
01.2021 - Current
- On call respite care for foster children
Gymnastics Coach & Office Staff
Elevate Gymnastics Academy
Elk Grove, CA
06.2021 - 04.2022
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Interacted with customers by phone, email or in-person to provide information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Tutor
Self-employed
Sacramento, CA
06.2020 - 07.2020
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
Worker
Azusa Pacific University’s The Den
Azusa, CA
10.2019 - 12.2019
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Cooked and prepped pasta, pizza and burgers for customers while providing friendly service.
Girl Scout
Girl Scouts Of The USA
Sacramento, CA
08.2008 - 06.2019
- Sold and advertised girl scout cookies.
- Participated in group activities, taught skills to younger scouts, provided encouragement and facilitating opportunities of interaction between younger campers.
- Assisted in developing and implementing program ideas, planned activities for troops.
Server
Sacramento RiverTrain
Sacramento, CA
12.2018 - 01.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns. Mostly served hot chocolate and cookies.
- Bussed and reset tables to keep dining room and work areas clean.
Education
B.A. in English - English
California State University - Sacramento
Sacramento, CA12.2023
A.A. Interdisciplinary Studies Arts And Humanities -
Sacramento City College
Sacramento, CA05.2021
High School Diploma -
Natomas Charter - Performing And Fine Arts Academy
Sacramento, CA06.2019
Skills
- Able To Work In Team Environment
- Customer Retention Strategies
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Student Evaluation and Needs Assessment
- Data Entry
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Basic Computer Knowledge
- Active Listening
- Google Drive
Certification
- First Aid/CPR Certified
Timeline
Gymnastics Coach & Office Staff
Elevate Gymnastics Academy
06.2021 - 04.2022
Respite Care Provider
Pacific Homecare Services
01.2021 - Current
Tutor
Self-employed
06.2020 - 07.2020
Worker
Azusa Pacific University’s The Den
10.2019 - 12.2019
Server
Sacramento RiverTrain
12.2018 - 01.2019
Girl Scout
Girl Scouts Of The USA
08.2008 - 06.2019
B.A. in English - English
California State University - Sacramento
A.A. Interdisciplinary Studies Arts And Humanities -
Sacramento City College
High School Diploma -
Natomas Charter - Performing And Fine Arts Academy
- First Aid/CPR Certified
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