Andrea E Spray
West Haven,CT
Summary
Highly skilled professional with focus on client relations and history of delivering exceptional service and support. Demonstrated expertise in problem-solving and communication skills to effectively address client needs and foster long-term partnerships. Known for strong team collaboration, adaptability, and commitment to achieving results through ensuring continuous improvement. Expertise includes client onboarding, relationship management, and organized transaction management.
Overview
10
10
years of professional experience
Work History
Client Success Manager/Onboarding Specialist
Fyrst Up (Jared James Enterprises)
10.2023 - Current
- Collaborate with cross-functional teams to identify and address client needs
- Handle all new client on-boarding within backend systems while acting as point of contact for client throughout process
- Provide live training sessions to all new clients and their database for software use
- Build and maintain strong relationships with clients to ensure client satisfaction and account retention
- Utilize data analysis to identify opportunities for growth and improvement
- Troubleshoot issues regarding both internal systems & client concerns
Lead Transaction Coordinator
Cleared & Closed (Jared James Enterprises)
08.2020 - 10.2023
- Manage and coordinate real estate transactions from start to finish
- Communicate with clients, real estate agents, and other parties to provide updates and resolve issues
- Ensure all necessary documentation and paperwork is completed accurately and on time
- Coordinate with lenders, Attorneys, title companies, and other stakeholders to ensure a timely closing
- Manage team of Transaction Coordinators by providing daily assistance, monthly check-ins & yearly reviews
- Assist in hiring process of new team members as well as train new hires
Supervisor/Keyholder
Joe's American Bar & Grill
02.2016 - 01.2020
- Managed restaurant staff for daily shifts
- Responsible for opening and closing restaurant, including cash handling, security procedures, and inventory management
- Conducted interviews for potential employees as well as trained new staff members
- Resolved customer complaints and escalated issues as needed to ensure customer satisfaction and brand loyalty
Education
Bachelor of Science - BS - Marketing/Communications
Southern Connecticut State University
08-2010
Skills
- Transaction Management
- Product Demonstration
- Client Relations
- SaaS Account Manager
- CRM Management
- Data Entry
- App Management
- Onboarding
- Communications
- Team Management
- Office Technology Systems
Timeline
Client Success Manager/Onboarding Specialist
Fyrst Up (Jared James Enterprises)
10.2023 - Current
Lead Transaction Coordinator
Cleared & Closed (Jared James Enterprises)
08.2020 - 10.2023
Supervisor/Keyholder
Joe's American Bar & Grill
02.2016 - 01.2020
Bachelor of Science - BS - Marketing/Communications
Southern Connecticut State University