Andrea Federico Cook
Castle Rock,CO
Summary
Results-driven Business Services Program Director with a strong background in healthcare leadership and strategic decision-making. Achieved over 100% revenue growth while improving patient access through telehealth implementation across multiple locations, fostering partnerships to enhance community outreach, and optimizing revenue cycle management.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Business Services Program Director – Maternal Fetal Medicine
University of Colorado, School of Medicine
Aurora, CO
01.2019 - Current
- Led strategic management vision implementation and operational oversight of 24 clinical locations with 70+ team members.
- Increased revenue from $13.6 million to over $27.5 million through effective financial stewardship.
- Collected and analyzed key program data to drive continuous improvement initiatives.
- Managed program operations while providing strategic leadership for workforce development.
- Fostered partnerships with local organizations to enhance community collaboration and outreach.
- Implemented telehealth services across seven outreach locations, transitioning subspecialty services to virtual platforms.
- Directed financial activities to optimize operations and maximize resource investments.
- Created effective business plans to focus strategic decisions on long-term objectives..
- Met regularly with program stakeholders to make program adjustments and assess progress.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Implemented successful business strategies to increase revenue and target new markets.
Operations Supervisor – Neurology/Neuropsychology
Children’s Hospital Colorado
11.2015 - 01.2019
- Supervised and trained 12 administrative team members in support of 80 providers, residents, and fellows.
- Manage the oversight of the integrity of the data pertaining to section templates, scheduling, schedule management, provider support, and the implementation of section and/or hospital initiatives.
- Utilized change management skills to cross train Administrative Service Coordinators to provide continuity of support for the providers and their operations across all 7 care teams, altered job descriptions to maximize skill utilization and promote individual development.
- Tracked growth over a 3-year period to advocate for additional administrative positions in support of the section and secured additional FTEs.
- Collaborated with Clinical Leadership to align operations and expectations between Neurology and Neuropsychology providers.
- Directed the roll out of QGenda, an online scheduling platform, by converting the existing Master Schedule into the system for 80 providers, 30+ subspecialty clinics, and 7 attending/service schedules.
Interim Business Manager – Clinical Genetics & Metabolism
Children’s Hospital Colorado
08.2015 - 11.2015
- Managed daily operations and finances during the search for a new Business Manager.
- Managed Children’s restricted funds, University payroll, and CU Medicine reimbursements.
- Reviewed and distributed productivity reports, developed business plans for recruitment, and assisted with the development of grant contracts.
- Managed the administrative team and recruited for existing openings.
Program Coordinator – Clinical Genetics & Metabolism
Children’s Hospital Colorado
02.2015 - 08.2015
- Managed the Clinical Genetics and Metabolic Fellowship Programs.
- Met ACGME rules and regulations, maintaining stated policies, updating program handbook, including program guidelines.
- Coordinated interviews, onboarding, evaluations, practice board examinations, competency committee reviews, etc.
Operational Continuity and Emergency Management Intern
Children’s Hospital Colorado
07.2014 - 02.2015
- Gained valuable exposure to strategic healthcare management and the interrelationships throughout the organization.
- Conducted Continuity of Operations (COOP) interviews with leadership team members throughout the organization.
- Participated in the development of an Operational Profile Template for Continuity of Operations (COOP), published 2015 and revised 2016.
Education
Masters - Healthcare Administration and Management
Colorado State University – Global Campus
Denver, CO06-2015
Bachelor of Arts And Science - Political Science
University of Colorado
Denver, CO01-2011
Skills
- Business oversight and policy improvement
- Performance standards analysis
- Customer service expertise
- Effective leadership
- Strategic and organizational leadership
- Budget management
- Partnership development
Certification
- Assenter Coaching, Executive Coach Certification Program
Timeline
Business Services Program Director – Maternal Fetal Medicine
University of Colorado, School of Medicine
01.2019 - Current
Operations Supervisor – Neurology/Neuropsychology
Children’s Hospital Colorado
11.2015 - 01.2019
Interim Business Manager – Clinical Genetics & Metabolism
Children’s Hospital Colorado
08.2015 - 11.2015
Program Coordinator – Clinical Genetics & Metabolism
Children’s Hospital Colorado
02.2015 - 08.2015
Operational Continuity and Emergency Management Intern
Children’s Hospital Colorado
07.2014 - 02.2015
Masters - Healthcare Administration and Management
Colorado State University – Global Campus
Bachelor of Arts And Science - Political Science
University of Colorado