Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Felix

Houston,TX

Summary

Proven track record at Whataburger LLC, enhancing customer satisfaction and streamlining transactions. Excelled in POS system operations and customer service excellence, mentoring staff and reducing wait times. Achieved significant improvements in efficiency and customer loyalty through dedication and professionalism.

Overview

15
15
years of professional experience

Work History

Cashier

Whataburger LLC
Deer Park, TX
09.2023 - 06.2024
  • Enhanced customer service satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting time. Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Mentored new employee on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.

Cashier

Whatabuger LLC
Cypress, TX
04.2009 - 03.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.

Education

Security Officer Instructor - Security And Loss Prevention Services

Houston Community College
Houston, TX
03.1994

Diploma - Basic Studies

Scarborough High School
Houston, TX
05.1983

Skills

  • Product Recommendations
  • POS Systems
  • Product restocking
  • Written and verbal communication
  • Order Verification
  • Merchandise Restocking
  • Reliability and punctuality
  • Professionalism and Courtesy
  • Upselling

Timeline

Cashier

Whataburger LLC
09.2023 - 06.2024

Cashier

Whatabuger LLC
04.2009 - 03.2020

Security Officer Instructor - Security And Loss Prevention Services

Houston Community College

Diploma - Basic Studies

Scarborough High School
Andrea Felix