Lori Muse
Hernando,FL
Summary
Dedicated professional with strong cash handling and customer service skills. Proven ability to enhance customer satisfaction through attention to detail and effective problem-solving.
Motivated cashier with experience in fast-paced retail environments. Skilled in managing cash transactions and resolving customer inquiries promptly, contributing to a seamless shopping experience and fostering customer loyalty.
Detail-oriented cashier known for exceptional customer service and cash management. Successfully streamlined checkout processes, improving efficiency and enhancing overall customer satisfaction.
Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty. Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
16
16
years of professional experience
Work History
Cashier
Gas N Go
Billings, MT
07.2024 - 12.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balance throughout shifts, ensuring financial integrity.
- Assisted in stocking shelves and organizing merchandise to enhance store presentation.
- Monitored inventory levels, alerting management of stock shortages for timely replenishment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved efficiency, organized checkout area for optimal workflow.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
CNA
SYNERGY HomeCare
12.2018 - 07.2024
- Provided compassionate care to clients, ensuring comfort and safety throughout daily activities.
- Assisted with personal hygiene, grooming, and mobility, promoting independence and dignity.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Maintained accurate documentation of client progress and care delivered in compliance with regulations.
- Collaborated with families to develop personalized care plans that addressed individual needs.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Life Enrichment Assistant
Billings Health and Rehabilitation Community
Billings, MT
12.2015 - 12.2018
- Designed engaging activities to enhance resident participation and social interaction.
- Implemented individualized care plans to improve residents' emotional well-being and quality of life.
- Collaborated with interdisciplinary teams to support holistic resident care and enrichment initiatives.
- Facilitated therapeutic programs that promoted physical, cognitive, and emotional development among residents.
- Organized events and outings, fostering community engagement and recreational opportunities for residents.
- Trained new staff on best practices for resident engagement and activity facilitation techniques.
- Monitored resident progress in participation levels, adjusting activities based on feedback and needs assessments.
- Led volunteer recruitment efforts to expand resources for enriching community interactions within the facility.
- Supported the transition process for new residents by actively involving them in activities, fostering social connections, and providing guidance as needed.
- Coordinated special events that fostered community connections and showcased residents'' talents and achievements.
- Boosted social interaction among residents through facilitating group events and outings.
- Partnered with local organizations to bring educational presentations, cultural experiences, and entertainment opportunities into the residence setting.
- Encouraged creative expression through art, music, and writing workshops designed for various skill levels.
- Accommodated diverse interests by regularly seeking resident feedback on preferred activities and incorporating suggestions into future planning efforts.
- Utilized effective time management skills to balance planning responsibilities alongside direct resident engagement in daily programming efforts.
- Improved emotional well-being of residents by offering compassionate companionship and active listening.
Laundry Manager
Moonlight Cleaners
Scarborough, ME
02.2010 - 09.2013
- Oversaw daily operations to ensure optimal workflow and service quality.
- Managed inventory control and procurement processes for cleaning supplies and equipment.
- Trained and mentored staff on best practices in laundry techniques and equipment usage.
- Implemented process improvements that enhanced efficiency and reduced turnaround times.
- Developed and enforced safety protocols to maintain a safe work environment for all employees.
- Coordinated scheduling of staff to align with peak demand periods, optimizing labor resources.
- Conducted regular quality checks to uphold high standards of cleanliness and customer satisfaction.
- Implemented cost-saving initiatives by reducing waste and optimizing equipment usage.
- Enhanced team morale through recognition programs that celebrated employee achievements and contributions.
- Fostered an inclusive work environment by promoting open communication among team members.
- Streamlined laundry processes for faster turnaround times, resulting in increased customer satisfaction.
- Developed quality control measures to maintain high standards of cleanliness and presentation.
- Monitored budget expenditures closely to ensure adherence to financial targets while maintaining service quality levels.
- Trained new employees on company policies, procedures, and best practices within the laundry department.
- Utilized data analysis tools to track performance trends and identify areas requiring process improvements.
- Ensured proper handling of delicate fabrics by providing specialized instruction on care techniques.
- Maintained a safe work environment through regular safety inspections and staff training sessions.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with clients.
- Improved laundry facility efficiency by implementing effective scheduling and staff training programs.
- Managed inventory and supplies, ensuring adequate stock levels for uninterrupted operations.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
Education
Business Management
Sheridan Community College
Sheridan, WY05-1995
Skills
- Customer service
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Conflict resolution
- Refunds and exchanges
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- POS systems
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Currency counting
- Daily reporting
- Product recommendations
- Retail merchandising
- Drawer balancing
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Point of sale proficiency
- Loss prevention
- Identification checks
- Liquor law compliance
- Inventory management
- Currency counting
- Daily reporting
- Product recommendations
- Retail merchandising
- Drawer balancing
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Point of sale proficiency
- Loss prevention
- Identification checks
- Liquor law compliance
- Inventory management
- Currency counting
- Daily reporting
- Product recommendations
- Retail merchandising
- Drawer balancing
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Point of sale proficiency
- Loss prevention
- Identification checks
- Liquor law compliance
Timeline
Cashier
Gas N Go
07.2024 - 12.2025
CNA
SYNERGY HomeCare
12.2018 - 07.2024
Life Enrichment Assistant
Billings Health and Rehabilitation Community
12.2015 - 12.2018
Laundry Manager
Moonlight Cleaners
02.2010 - 09.2013
Business Management
Sheridan Community College