Andrea Fernandez
Miami
Summary
Currently I am pursuing an Associates degree in Biology, I'm eager to gain practical experience in the medical field and contribute to a healthcare environment. My goal is to become a Certified Anesthesiologist Assistant, and I am actively working towards meeting necessary requirements. I have valuable experience as a server in various restaurant settings. I work effeciently with the public and always provide serivce with kindness and patience. I'm seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Not only organized and dependable I'm also skilled at managing multiple priorities with a positive attitude, and I'm prepared to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Bartender
Spanish Marie Brewery
07.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Expeditor
Tacos & Tattoos
12.2022 - 04.2023
- Coordinated service for food runners and other kitchen staff.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Illustrated knowledge of menu and service offerings to educate guests.
- Adhered to corporate standards and policies in overseeing restaurant operations.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Maintained a clean, clutter free, and sanitized environment.
Server
Bonefish Grill
04.2022 - 09.2022
- Greeted customers and provided prompt and friendly service.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Duffy's Sports Grill
08.2019 - 02.2022
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Handled multiple tables at once with high service quality
- Restocked stations regularly to promote team productivity and meet customer needs
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Answered phones and took phone orders for customer pick up or delivery
- Greeted all guests with smile and friendly greeting.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Instructor/Caretaker
Evolution Mixed Martial Arts
05.2021 - 07.2021
- Cared for children ages 3 and up
- Maintained a safe and joyful environment
- Introduced many physical and team building activities to the children
- Provided a structured and professional attitude
- Quick thinker and problem solver
- Strives for peace and quickly deescalates with kindness and respect
- Covered all aspects of care for the duration of the day
- Made sure all kids ate a timely manner
- Maintained great communication with parents
- Kept a tidy environment
- Always punctual
Cashier
Champ's Sports
01.2021 - 03.2021
- Adhered to cash handling policies and procedures
- Processed cash register transactions, inputted product costs, and gave back change
- Provided feedback to store management on products, shortages, and damages
- Ordered, stocked, and rotated aisles and departments
- Bagged and packaged customer orders and purchases
- Employed suggestive selling techniques to promote special and popular products
- Returned non-purchased products to shelves and performed general merchandising functions
- Assisted customers with locating items, answered questions, and provided directions.
- Answered questions about store policies and addressed customer concerns.
Host
Flanigan's
10.2020 - 01.2021
- Greeted incoming guests warmly with genuine smile and eye contact
- Assisted dining room staff with setting and clearing tables during high traffic periods
- Addressed customer requests and concerns with positive attitude and empathy
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts
- Escorted guests to tables, provided menus, and discussed daily specials
- Reviewed and periodically updated seating chart to reflect open and occupied seating
- Greeted guests and bade farewell to departing guests, presented menus, and announced name of server.
Education
Associate of Arts - Biology
Miami Dade College
Miami, FL08.2024
High School Diploma -
Felix Varela Senior High School
Miami, FL06.2021
Skills
- Quick learning and memorization
- Positive and kind attitude in the work place
- Eager to excell at new tasks
- Fluent in both English and Spanish
- Efficient customer service
- Flexible and Adaptable
- Dependable and Responsible
- Computer Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Spanish Marie Brewery
07.2023 - 09.2024
Expeditor
Tacos & Tattoos
12.2022 - 04.2023
Server
Bonefish Grill
04.2022 - 09.2022
Instructor/Caretaker
Evolution Mixed Martial Arts
05.2021 - 07.2021
Cashier
Champ's Sports
01.2021 - 03.2021
Host
Flanigan's
10.2020 - 01.2021
Server
Duffy's Sports Grill
08.2019 - 02.2022
High School Diploma -
Felix Varela Senior High School
Associate of Arts - Biology
Miami Dade College