Lau' Paula Officer
Tacoma
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen, bar and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Rialto Pool Room
Portland
10.2024 - 01.2025
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Optimized bar preparation areas, focusing on operational efficiency and guest satisfaction.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Tasting Room Associate
Walla Walla Vintners
Walla Walla
09.2023 - 09.2024
- Effectively explained wine selections and addressed customer inquiries to improve customer satisfaction.
- Provided personalized service to customers, fostering positive and memorable experiences.
- Ensured smooth operation of daily tasks seamlessly.
- Performed opening and closing duties according to established procedures.
Lead Server
Big House Brew Pub
Walla Walla
04.2021 - 05.2022
- Maintained smooth operations by managing and guiding floor staff effectively.
- Ensured the development of a safe and friendly atmosphere for team members and patrons.
- Managed opening and closing duties to facilitate restaurant operations.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Developed rapport with regular customers to encourage repeat business.
Server/Barista/Host
The Maple Counter Cafe
Walla Walla
06.2018 - 06.2020
- Received full front-of-house training covering roles such as busser, host, barista and server bartender
- Responsible for full knowledge of products/menu opening and closing, counting the till, cleaning and organizing, providing excellent customer service
Education
Bachelors in Music - Composition
Whitman College
Walla Walla12-2023
High School Diploma -
Upper Columbia Academy
Spangle, WA06.2016
Skills
- Quick Learning Ability
- Strong Interpersonal Skills
- Task Organization
- Collaborative Teamwork
- Recipe and menu memorization
- Effective Conflict Resolution
- Strong multitasking
- Hospitality service expertise
Certification
- Food Handlers Card
- MAST Certified
References
References available upon request.
Timeline
Bartender
Rialto Pool Room
10.2024 - 01.2025
Tasting Room Associate
Walla Walla Vintners
09.2023 - 09.2024
Lead Server
Big House Brew Pub
04.2021 - 05.2022
Server/Barista/Host
The Maple Counter Cafe
06.2018 - 06.2020
Bachelors in Music - Composition
Whitman College
High School Diploma -
Upper Columbia Academy
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