VLAD ZARUDNII
Brooklyn,NY
Summary
Dynamic hospitality professional with extensive experience at Philippechow, excelling in customer service and inventory management. Proven ability to enhance guest experiences through personalized recommendations and innovative cocktail creations. Adept at multitasking and problem-solving, fostering a welcoming atmosphere that drives customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Bartender
Philippechow
Manhasset, New York
01.2024 - Current
- Enhanced guest experience by skillfully mixing a variety of traditional and innovative cocktails, tailored to individual preferences.
- Maintained optimal bar operations by meticulously restocking and replenishing inventory and supplies, ensuring seamless service delivery.
- Elevated customer satisfaction levels through personalized recommendations and suggestions, attuned to discerning tastes and preferences.
- Facilitated a welcoming and engaging atmosphere for patrons through attentive and personable interactions, fostering long-lasting customer relationships.
- Collaborated effectively with the bar team to develop and implement new cocktail recipes and promotions, contributing to increased sales and customer engagement.
Server
Living Room Sushi & Steakhouse
01.2022 - 01.2024
- Managed drink and food orders, ensuring accuracy and timeliness in service delivery.
- Maintained a keen awareness of guest needs throughout their dining experience, promptly addressing any requests or concerns to uphold satisfaction levels.
- Enhanced guest experiences by warmly welcoming and engaging with patrons, facilitating a positive atmosphere upon arrival.
- Actively collaborated with kitchen and bar staff to coordinate orders and ensure seamless service execution, contributing to efficient operations and customer satisfaction.
- Proficiently presented menus, providing detailed explanations and personalized recommendations to guide guests in making informed dining choices, resulting in increased sales and customer satisfaction.
Server/Bartender
Catering Events
01.2021 - 01.2022
- Demonstrated exceptional problem-solving skills by resolving guest concerns and requests promptly and effectively, preserving customer satisfaction.
- Executed setup and breakdown tasks with precision and efficiency, ensuring a smooth flow of operations before, during, and after events.
- Delivered a diverse range of traditional and signature cocktails, elevating event experiences.
- Managed a high volume of beverage orders, maintaining efficiency and quality during peak periods.
- Successfully served and attended to up to eight tables per shift, accommodating diverse guest preferences and ensuring memorable experiences.
Education
High School Diploma -
Brooklyn College
Brooklyn, NYSkills
- Customer service
- Inventory management
- Menu recommendations
- Hospitality industry knowledge
- Beverage service
- Food safety awareness
- Multitasking
- Micros POS system familiarity
- Professional etiquette
- Quick learning ability
- Attention to detail
- Menu presentation
- POS system proficiency
- Communication skills
- Teamwork
- Adaptability
- Problem-solving
Languages
English
Full Professional
Russian
Full Professional
References
References available upon request.
Timeline
Bartender
Philippechow
01.2024 - Current
Server
Living Room Sushi & Steakhouse
01.2022 - 01.2024
Server/Bartender
Catering Events
01.2021 - 01.2022
High School Diploma -
Brooklyn College