Andrea Firman
Phoenix,AZ
Summary
Dedicated customer service team member with a strong commitment to delivering genuine positive and memorable experiences. Expertise in multitasking and effective time management, ensuring high-quality support in fast-paced environments. Recognized for exceptional problem-solving skills that enhance operational efficiency.
Overview
3
3
years of professional experience
Work History
Personal Assistant
Soaring Eight
Phoenix, AZ
11.2024 - Current
- Implemented and maintained organizational systems to increase office efficiency.
- Accurately recorded and managed worked hours.
- Sorted and arranged interior design materials.
- Managed and executed miscellaneous responsibilities efficiently.
Vintage Clothing Reseller
Entrepreneurship
Phoenix, AZ
01.2024 - Current
- Visit thrift stores, garage sales, estate sales, or online marketplaces to find unique ands valuable clothing.
- Carefully select items in good condition that have resale value, trendy items, and vintage pieces.
- Reach out and sell at various pop ups, and vintage markets.
- Communicate with buyers, answer questions, ands negotiate prices.
- Computed purchases and received and processed cash or credit payment.
Coffee/ Coffee Roaster Apprentice
Blue House Coffee
1106 E Polk St Phoenix, AZ 85006 United States, AZ
10.2023 - 01.2025
- Maintained cleanliness of work areas, utensils, equipment, and surfaces throughout the shift.
- Specialized in coffee roasting processes.
- Had to troubleshoot various equipment tools.
- Managed cold brew decanting process.
- Delivered cold brew to wholesale customers.
- Worked as a barista at catering events and farmers markets.
- Provided last-minute shift coverage as needed.
JV Volleyball Coach
Shadow Mountain High School
Phoenix, AZ
08.2024 - 11.2024
- Led a team of 12 girls.
- Managed planning and rearranging practices.
- Selected optimal team lineups to execute game plans.
- Monitored player performance and provided constructive feedback to improve individual skill sets.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Analyzed opponents' playing styles in order to develop strategies that would give our team an advantage.
Shift Lead Manager
Frost Gelato
Phoenix, AZ
05.2022 - 10.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Upheld company standards and compliance requirements for operations.
Education
High School Diploma -
Arcadia Highschool
Phoenix 05.2024
Skills
- Equipment Troubleshooting
- Production Scheduling
- Operations Support
- Customer Service Management
- Complaint Resolution
- Staff Supervision
- Flexible Schedule
- Cash Handling
- Team Collaboration and Leadership
- Problem-Solving
- Positive Attitude
- Training Assistance
- Inventory Counts
- Team Motivation
Timeline
Personal Assistant
Soaring Eight
11.2024 - Current
JV Volleyball Coach
Shadow Mountain High School
08.2024 - 11.2024
Vintage Clothing Reseller
Entrepreneurship
01.2024 - Current
Coffee/ Coffee Roaster Apprentice
Blue House Coffee
10.2023 - 01.2025
Shift Lead Manager
Frost Gelato
05.2022 - 10.2023
High School Diploma -
Arcadia Highschool