Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Andrea Fletcher

Las Vegas

Summary

Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Overview

12
12
years of professional experience

Work History

Nutrition Manager

Adams 12 Five Star School District
Denver
08.2023 - 05.2025
  • Developed and implemented nutrition programs for diverse student populations.
  • Collaborated with food service teams to ensure meal compliance with dietary guidelines.
  • Conducted training sessions on nutrition education for staff and students.
  • Evaluated menu options based on nutritional value and student preferences.
  • Managed inventory and procurement of food supplies for meal preparation.
  • Designed menus addressing various special diets, including vegetarian and gluten-free.
  • Trained kitchen staff on safe food handling and storage practices.
  • Ensured adherence to all health regulations related to food safety.

Medical Appointment Scheduler

USC
Los Angeles
01.2020 - 08.2023
  • Scheduled patient appointments using electronic health record systems.
  • Coordinated with healthcare providers to manage appointment availability.
  • Communicated with patients to confirm and reschedule appointments.
  • Entered patient information accurately into scheduling software.
  • Maintained organized records of patient appointments and communications.
  • Provided exceptional customer service in a fast-paced medical environment.
  • Utilized scheduling software programs to efficiently book appointments according to physician availability.
  • Verified insurance eligibility prior to scheduling appointments.
  • Provided administrative support such as filing, copying, faxing and scanning documents as needed.
  • Managed incoming calls by transferring them to the appropriate department or taking messages when necessary.
  • Performed data entry tasks such as entering new patient information into a computer system.

Restaurant Manager

Pizza Hut
La Puente
01.2013 - 02.2020
  • Oversaw daily restaurant operations to ensure efficient service and staff performance.
  • Trained front-of-house and kitchen staff to promote optimal collaboration.
  • Developed staff schedules to adapt to fluctuating customer demands.
  • Implemented inventory management systems to maintain stock levels and minimize waste.
  • Resolved customer complaints promptly to enhance overall experience.
  • Coordinated with vendors for timely delivery of quality food supplies.
  • Conducted regular staff meetings to align team goals and enhance communication.
  • Enforced health and safety regulations to ensure compliance in food service operations.

Education

Associate of Arts - General Studies

Colorado State University
Fort Collins, CO
03-2024

Skills

  • Customer relationship management
  • Data entry accuracy
  • Organizational skills
  • Adaptability in service
  • Multitasking and organization
  • Effective communication
  • Technical support
  • Call center procedures
  • Team collaboration
  • Time management
  • Paperwork processing

References

Deanna English - Colleague at Adams 12 School District (720)327-6836

Olivia Ballesteors - Pizza Hut (909)525-5385

Timeline

Nutrition Manager

Adams 12 Five Star School District
08.2023 - 05.2025

Medical Appointment Scheduler

USC
01.2020 - 08.2023

Restaurant Manager

Pizza Hut
01.2013 - 02.2020

Associate of Arts - General Studies

Colorado State University

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