Andrea Flores
League City,TX
Summary
Goal-oriented assistant polished in identifying and implementing process improvements. Offers expertise in time management and communications across various levels of personnel and management. Dedicated to representing establishment with friendly, professional demeanor. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Reliable in maintaining clean, organized front desk spaces and supporting building security initiatives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Warehouse Customer Support
Fastenal
Houston, TX
12.2023 - 05.2024
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Collaborated with cross-functional teams to improve overall product quality and customer experience.
- Implemented tracking system to monitor customer inquiries, enabling faster issue resolution and improved service levels.
Behavioral Support Specialist
Devereux Advanced Behavioral Health
League City, TX
06.2023 - 09.2023
- Enhanced patient progress by implementing individualized behavioral support plans and monitoring their effectiveness.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients, resulting in improved outcomes.
- Reduced the occurrence of challenging behaviors by conducting thorough assessments and identifying underlying triggers.
- Facilitated group therapy sessions to promote social skills development and positive peer interactions among clients.
Youth Development Officer
H.C.J.P.D.
Seabrook, TX
01.2023 - 06.2023
- Advocated for at-risk youth to improve daily environments and long-term prospects.
- Approached conflicts and crisis situations in calm and professional way.
- Provided homework help and tutoring in specific subjects.
Administrative Assistant
Wife and Inmate Connection
Pasadena, TX
01.2022 - 10.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared and prioritized calendars and correspondence.
- Obtained scanned records and uploaded to database.
- Delivered exceptional customer service through direct communication with clients and team members.
Housekeeper
Health Services Group
Pasadena, TX
06.2018 - 07.2018
- Maintained and organized cleaning supplies stock.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Returned rooms to occupant-ready status to satisfy future guests.
- Performed linen washing, dishwashing, vacuuming, dusting and mopping.
Sales Associate
Torrid
Sugarland, TX
03.2016 - 02.2017
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Receptionist
Wesson Sand Supply
Richmond, TX
01.2012 - 10.2014
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Managed customer complaints and rectified issues to complete satisfaction.
Education
No Degree - Medical Assistant Certification
Remington College
Houston, TX06.2024
Associate of Applied Science - Criminal Justice
San Jacinto College District
Pasadena, TX12.2021
Skills
- PC proficient
- Sensitive material handling
- Transporting files
- Mail management
- Data entry documentation
- Recordkeeping and bookkeeping
- Types 57 WPM
- Excel spreadsheets
- Microsoft
- Strong problem solver
- Multitasking and prioritization
- Progress Evaluations Understanding
- Conflict Resolution
- Friendly, Positive Attitude
Affiliations
- Phi Theta Kappa
Timeline
Warehouse Customer Support
Fastenal
12.2023 - 05.2024
Behavioral Support Specialist
Devereux Advanced Behavioral Health
06.2023 - 09.2023
Youth Development Officer
H.C.J.P.D.
01.2023 - 06.2023
Administrative Assistant
Wife and Inmate Connection
01.2022 - 10.2022
Housekeeper
Health Services Group
06.2018 - 07.2018
Sales Associate
Torrid
03.2016 - 02.2017
Receptionist
Wesson Sand Supply
01.2012 - 10.2014
No Degree - Medical Assistant Certification
Remington College
Associate of Applied Science - Criminal Justice
San Jacinto College District