Andrea Flores
Ontario,CA
Summary
Bilingual and dependable professional with strong communication, multitasking, and customer service skills. Experienced in fast-paced environments requiring accuracy, problem-solving, and clear communication. Skilled in administrative support, sales, and leadership roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative and Bookkeeping Assistant
PM Specialized
01.2023 - 01.2025
- Managed all financial record-keeping using QuickBooks, including accounts payable, accounts receivable, and bank reconciliations.
- Tracked business mileage and prepared quarterly International Fuel Tax Agreement (IFTA) filings, ensuring compliance with state and federal regulations.
- Prepared and organized essential documents, including invoices, expense reports, and tax-related paperwork.
Sales Representative / Manager / Trainer
Verizon Victra
01.2021 - 01.2025
- Handled high volumes of customer service interactions with professionalism
- Commission-based sales, upselling, sales goals, strategic sales planning, achieving targets.
- Inventory control, visual merchandising, point-of-sale (POS) systems, cash handling.
- Training and development, performance evaluation, goal-setting, interviewing, staffing, conflict resolution.
Filling Clerk/Customer Service Representative/Sales and Marketing Intern
G2 Graphics
01.2017 - 01.2019
- Developed a more efficient filing process for new client intake, ensuring all confidential information was accurately organized and maintained
- Assisted in designing marketing materials and handling customer files
- Assisted marketing coordinators and graphic designers
- Assisted in creating written, video, and image content for marketing channels.
- Handled high volumes of paperwork daily while maintaining attention to detail and accuracy.
Cashier / Guest Services
Target
01.2017 - 01.2018
- Provided fast, friendly assistance while resolving guest concerns
- Managed point-of-sale operations and helped de-escalate issues calmly
Education
Child Development
California State University
San Bernardino, CA01.2021
Pre Allied Health
Citrus College
Glendora, CA01-2018
High School Diploma - undefined
Chaffey High School
Ontario, CA01.2017
Skills
- Bilingual: Fluent in English and Spanish
- Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)
- Excellent verbal and written communication
- High attention to detail and record-keeping
- Strong multitasking and prioritization skills
- Comfortable with radio/phone systems and data entry
- Dependable, organized, and calm under pressure
Certification
CPR & First Aid Certified
Community Involvement & Leadership
Toyota Mentorship Program (2015–2017), Volunteer Tutor, Central Language Academy (2013–2014), Recovery Happens Charity Event Volunteer, Special Education Event Volunteer
Timeline
Administrative and Bookkeeping Assistant
PM Specialized
01.2023 - 01.2025
Sales Representative / Manager / Trainer
Verizon Victra
01.2021 - 01.2025
Filling Clerk/Customer Service Representative/Sales and Marketing Intern
G2 Graphics
01.2017 - 01.2019
Cashier / Guest Services
Target
01.2017 - 01.2018
High School Diploma - undefined
Chaffey High School
Child Development
California State University
Pre Allied Health
Citrus College