Keriann Connolly, MSN, RN
Cranford,NJ
Summary
Highly skilled and enthusiastic professional with more than 7 years of experience managing operations in patient-centric urgent care offices. Successfully oversee human resources, budgeting, supply management and patient services in seven offices. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
15
15
years of professional experience
Work History
Registered Nurse Regional Office Manager
PM Pediatrics Specialized Urgent Care
2018.09 - Current
- Oversight of 7 urgent care offices with 6 office managers. Ensuing the highest quality of care while remaining budget conscious.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving procedures.
- Developed strong relationships with key stakeholders to foster collaboration and drive business growth within the region.
- Reduced operational costs through thorough analysis of budgets, identifying areas for improvement and cost-cutting measures.
- Collaborated with other regional managers to share best practices, streamline operations, and increase overall organizational efficiency.
- Reduced patient wait times through effective resource allocation and scheduling optimizations.
- Optimized clinical operations by conducting thorough audits of existing processes and implementing necessary improvements.
- Completed bi-weekly payroll for over 30 employees.
- Conducted interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Worked closely with leadership team to improve efficiencies and identify best practices.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Worked with corporate to open multiple offices in our region. Led opening of three offices in a 12 month period.
- Hired, trained and onboarded new hires for the office additions.
Registered Nurse
St. Barnabas Medical Center
2009.10 - 2018.06
- Educated children about their medical conditions in age-appropriate language, empowering them to take an active role in managing their health.
- Administered vaccinations and medications accurately, ensuring optimal treatment efficacy and patient safety.
- Demonstrated excellent time management skills by prioritizing tasks and efficiently delegating responsibilities, ensuring all patients received timely care.
- Utilized critical thinking skills to quickly respond to emergency situations, stabilizing patients until further medical assistance arrived.
- Developed strong rapport with patients and families, fostering trust and confidence in the nursing team's abilities.
Registered Nurse
Long Island Jewish Medical Center
2009.09 - 2010.11
- Collaborated with multidisciplinary teams to optimize treatment strategies and ensure high-quality patient care.
- Increased patient satisfaction through compassionate communication, active listening, and addressing concerns promptly.
- Mentored new nursing staff members on proper protocol adherence, leading to increased competency rates within the team over time.
Education
Mini MBA - Healthcare Administration - Healthcare Administration
Rutgers, The State University of New Jersey
New Brunswick, NJ03.2025
Master of Science - Nursing Administration
Thomas Edison State University
Trenton, NJ09.2023
Bachelor of Science - Nursing
Thomas Edison State University
Trenton, NJ09.2018
Associate of Science - Nursing
Kingsborough Community College of The City University of New York
Brooklyn, NY12.2007
Skills
- Direct Patient Care
- Strong Clinical Judgment
- Patient education and counseling
- Compassion and Empathy
- Office Administration
- Operations Management
- Time Management
- Team Leadership
- Operational Efficiency
- Project Management
Timeline
Registered Nurse Regional Office Manager
PM Pediatrics Specialized Urgent Care
2018.09 - Current
Registered Nurse
St. Barnabas Medical Center
2009.10 - 2018.06
Registered Nurse
Long Island Jewish Medical Center
2009.09 - 2010.11
Mini MBA - Healthcare Administration - Healthcare Administration
Rutgers, The State University of New Jersey
Master of Science - Nursing Administration
Thomas Edison State University
Bachelor of Science - Nursing
Thomas Edison State University
Associate of Science - Nursing
Kingsborough Community College of The City University of New York
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