Andrea Flores
San Bernardino,CA
Summary
Detail-oriented professional with extensive experience in patient care coordination and multitasking. Recognized for problem-solving abilities and commitment to improving team performance and patient interactions.
Overview
10
10
years of professional experience
Work History
Medical Assistant Supervisor/Referral Coordinator
Daryl Caringi Medical Corporation
Upland, CA
06.2020 - Current
- Created comprehensive training modules for new employees to improve operational knowledge and integration.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Led by example in providing compassionate patient care, setting high standard for team.
- Monitored and evaluated patient service delivery processes to uphold high standards of care and interaction.
- Orchestrated patient appointment scheduling to optimize resource utilization and improve operational workflow.
- Managed inventory of medical supplies, ensuring compliance with regulatory standards and reducing waste.
- Facilitated effective communication between healthcare providers and patients to enhance overall satisfaction.
Medical Assistant
Health Service Alliance
Montclair, CA
03.2019 - 06.2020
- Assisted healthcare providers with patient examinations and procedures to ensure optimal care delivery.
- Managed patient scheduling and coordinated appointments to enhance clinic efficiency.
- Maintained accurate electronic health records, ensuring compliance with regulations and standards.
- Educated patients on medication management and treatment plans to improve health outcomes.
Medical Assistant/Receptionist/Referral Coordinator
Benacare Medical Center
Upland, CA
05.2016 - 03.2019
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Associate of Science - Medical Science
Platt College
Ontario, CA04-2016
Skills
- Fluent in Spanish language
- Problem-solving
- Multitasking and prioritization
- Attention to detail
- Inventory restocking
- Attentive listening
- Vital signs evaluation and documentation
- Patient care coordination
- Staff training and development
- Insurance verification
- Data entry and documentation
- Patient records management
Timeline
Medical Assistant Supervisor/Referral Coordinator
Daryl Caringi Medical Corporation
06.2020 - Current
Medical Assistant
Health Service Alliance
03.2019 - 06.2020
Medical Assistant/Receptionist/Referral Coordinator
Benacare Medical Center
05.2016 - 03.2019
Associate of Science - Medical Science
Platt College