Mayra Santana
Louisville,USA
Summary
Dynamic professional with extensive experience at USPS, excelling in communication and problem-solving. Proven leadership in optimizing mail processing operations and enhancing productivity. Skilled in accounting and tax preparation, with a strong focus on client satisfaction and regulatory compliance. Bilingual in Spanish, enhancing service delivery in diverse environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor Distribution Operations
USPS (United States Postal Service)
Louisville, US
08.2023 - Current
- Knowledge of mail processing operations, policies, and procedures, including mail flow guidelines, preparation, shipping, scanning requirements, mail class prioritization, sorting plans, and machine performance reports, sufficient to explain to others and answer questions about the operation.
- Ability to investigate, troubleshoot, and address processing issues to ensure effective mail flow and meet productivity goals and service standards.
- Ability to communicate orally and in writing to facilitate individual and group discussions, set work expectations, coordinate work, and document events such as complaints and accident investigations.
- Ability to adhere to applicable safety and health policies and practices and recognize potential safety issues sufficient to identify and reinforce actions to mitigate risks.
Tax Associate
H&R Block
Louisville, US
11.2024 - 04.2025
- Conducted tax interviews with clients through virtual tools and in-person meetings.
- Prepared complete and accurate tax returns while adhering to regulatory standards.
- Generated business growth by increasing client retention and introducing additional services.
- Provided comprehensive IRS support to clients during audits and inquiries.
Mail Handler Assistant
UNITED STATES POSTAL SERVICE
Kentucky, US
11.2021 - 08.2023
- Sort and move mail by hand and with the assistance of machinery; move physical correspondences and packages in and through postal and corporate warehouses and mail systems, operate forklifts, canceling machines, and other mail-processing machinery.
Specialist
National Guard
04.2015 - 03.2021
- Operated heavy equipment, including bulldozers and cranes, to complete construction projects efficiently.
- Transported heavy construction machinery using tractor-trailer to various job sites.
- Assisted with diverse construction tasks, contributing to overall project success.
- Utilized crawler and wheeled tractors with dozer attachments, scoop loaders, and hydraulic excavators.
Inbound Material Handler
Franklin Professional Associates
Leominster, US
09.2020 - 12.2020
- Perform proper handling of incoming product to insure accurate and available inventory.
- Unload various types of merchandise from trailers, containers and trucks.
- Stock products from vendors, store returns.
Security Supervisor
Securitas Security Services
10.2015 - 07.2020
- Provide Security and Vigilance
- Supervise at least 20 members of the team per shift.
- Maintain order in a particular place.
- Ensure respect for the rules and prevent theft or other acts of violence.
- Revenue control, inspect clothing and personal belongings of people leaving.
- Responsible travel corridors, private areas and common areas.
- Report suspicious or undesirable presences and inspect foreign objects to avoid any danger.
- Controlling the footage from the security cameras.
Manager in Charge
Encanto Restaurants
01.2010 - 01.2014
- Serve as a manager for Taco Bell, KFC.
- Make itineraries of partners and management.
- Sales Projections.
- Excellence in customer service and conflict resolution.
- Management Inventory.
- Management costs and operating expenses.
- Effective management of costs and deposits.
- Recruitment of personnel.
Supervisor
La Hacienda Bakery
01.2009 - 01.2010
- Person in charge.
- Excellent client service.
- Keep shop in excellent condition.
Education
Bachelor's degree - Acc
Ana G Mendez University
Puerto Rico12.2024
Skills
- Communication skills
- Accounting and tax expertise
- Pallet jack operation
- Leadership abilities
- Microsoft Word and Excel
- Military experience
- Flatbed transportation
- Stress management techniques
- Load and unload proficiency
- GAAP compliance
- Detail orientation
- Sales strategies
- Security management
- Customer service excellence
- Heavy equipment operation
- Personnel management skills
- Problem-solving capabilities
- Backhoe operation expertise
- Accounting software proficiency
- Analytical skills
- CPR certification
- Fluent in Spanish language
- Tractor-trailer operation
- Warehouse operations experience
Certification
First Aid Certification
Military Service
National Guard, Specialist, 04/01/15, Present, Operated bulldozers, cranes, graders and other heavy equipment to complete construction projects., Responsible for operating crawler and wheeled tractors with dozer attachments, scoop loaders, backhoe loaders, hydraulic excavators, motorized graders, and towed or self-propelled scrapers., Transported heavy construction equipment with tractor-trailer., Assisted in performance of construction projects.
Timeline
Tax Associate
H&R Block
11.2024 - 04.2025
Supervisor Distribution Operations
USPS (United States Postal Service)
08.2023 - Current
Mail Handler Assistant
UNITED STATES POSTAL SERVICE
11.2021 - 08.2023
Inbound Material Handler
Franklin Professional Associates
09.2020 - 12.2020
Security Supervisor
Securitas Security Services
10.2015 - 07.2020
Specialist
National Guard
04.2015 - 03.2021
Manager in Charge
Encanto Restaurants
01.2010 - 01.2014
Supervisor
La Hacienda Bakery
01.2009 - 01.2010
Bachelor's degree - Acc
Ana G Mendez University