PATRICIA M TRACEY
Weymouth
Summary
In Summary I have conducted over 50 new employee orientations. I am efficient in Ethics, Code of Conduct, Safety, and creating a healthy work environment. I supervise a group of clerks and mail handlers in the processing, distributions and dispatching of mail from intake, outgoing and dispatch. I have used my Ecosure and OSHA training to implement changes needed in Operations for a more safe and stimulating working environment. I maintain the Postal Services Policies and Procedures Daily. I take diligent swift actions in discipline, while maintaining responses and following bargaining contracts with NPMHU and APWU. As a New SDO, I am focusing on upholding our Services Policies and Procedures to all craft employees to better meet the demands of our Service and reinforce our public trust to our customers.
Overview
11
11
years of professional experience
Work History
Supervisor Distribution Operations
United States Postal Service
Boston
06.2022 - Current
- Adept in s Automation, Flats, Highspeed, Platform, and SIPS Distribution Operations.
- Consistent Attendance Reviews and Discipline through Labor Relations.
- Coordinated Supervision between Central Control, Transportation, Logistics, Maintenance and Operations.
Training Technician
United States Postal Service
Boston
07.2020 - 06.2022
- Establish a positive and safe work environment.
- Perform weekly in-person & virtual orientation onboarding new hires.
- Relay up to date Postal Policies and procedures including but not limited to Ethics, EEO, Union briefing, safety procedures, customer service standards, and craft expectations.
- Schedule Clerks into SSA Academies and facilitate 421 Exam.
- Enter employees into Hero, assign managements, relay communications to and between PM, OJI, Job Bidding, etc.
- Create SSP with new hires and create badges.
- Conduct SSA Academy for Springfield area of MA-RI District
(A)SDO
United States Postal Service
Boston
11.2021 - 02.2022
- Establish a positive and safe work environment in the processing and distribution operations.
- Supervise a group of clerks and mailhandlers to process mail through DBCS and DIOSS machines.
- Complete administrative tasks such as data collection of mail through-put, mechanical issues, redirection of mail, etc.
- Address labor related issues such as staffing.
- Complete daily TACS and ERMS entries.
- Supervise Postal Standards, Policies, and Procedures to clerks and Mailhandlers to ensure a timely dispatch.
- Adapt and supervise a continuously changing volume of mail.
- Prepare employees for changes by communication and reassurance.
Clerk
United States Postal Service
South Weymouth
05.2019 - 06.2020
- PASS EXAM 421.
- Maintain USPS standards on RSS.
- Successfully complete hazmat procedures in handling packages and mailable material.
- Perform Passport Applications.
- Distribute packages, letter mail and boxline.
- Complete all open and closing procedures up to Safety.
- Assist customers with tracking and promote USPS products.
- Efficient in WebBats and COARS.
- Create displays and maintain lobby area.
PSE MPC
United States Postal Service
Boston
02.2017 - 04.2019
- Distribute mail on DBCS machines in automation.
- Maintain a clean and organized work area up to Postal policies and procedures.
- Communicate and document any Safety Hazards.
- Expedite letter mail by collection of MP Equipment such as postcons, postalpacks and pallots.
- Utilize MTEL to print and assign MP Equipment to their correct location and offices.
- Use a Scanner to Assign, Close and Terminate MP Equipment.
Retail Store Manager
Starbucks
Hingham
06.2014 - 01.2017
- Schedule all employees and shift leads.
- Perform teaching and training on beverages food customer service and OSHA standards, customer service standards.
- Pass ECOSURE with a 95% or greater.
- I passed 4 inspections at 98% for cleanliness.
- Manage store finances and product orders.
- Maintain store facility promotions and displays.
- Interview and onboard new employees.
- Consistently hit a profit target quarterly.
- During my time as Manager of Starbucks Hingham Route 53, the facility was given to me in a negative profit.
- For the continuing 2 years my productivity increased and controlled waste bringing the store into profit.
Education
High School Graduate -
Milton High School
Milton, Massachusetts, USASkills
- Microsoft Office - Excel, Word, PowerPoint & Teams
- Retail Management
- Distribution Operations
- Ethical Conduct Training
- New Employee Onboarding
Timeline
Supervisor Distribution Operations
United States Postal Service
06.2022 - Current
(A)SDO
United States Postal Service
11.2021 - 02.2022
Training Technician
United States Postal Service
07.2020 - 06.2022
Clerk
United States Postal Service
05.2019 - 06.2020
PSE MPC
United States Postal Service
02.2017 - 04.2019
Retail Store Manager
Starbucks
06.2014 - 01.2017
High School Graduate -
Milton High School