Jeffrey Baker
Redford
Summary
Dynamic Operations Supervisor with extensive experience in leading high-performing teams within fast-paced production and logistics environments. Demonstrated expertise in enhancing operational efficiency, monitoring equipment performance, and upholding rigorous safety and quality standards. Proficient in technical troubleshooting, hardware support, and workflow optimization, with a strong focus on training staff and coordinating cross-functional teams to consistently meet performance targets. Recognized for driving team collaboration, effectively resolving conflicts, and implementing strategic plans that adapt to evolving business needs while fostering a reliable and communicative workplace culture.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor, Distribution Operations
United States Postal Service
Detroit, MI
04.2023 - Current
- Lead daily operations in a high-volume mail and package processing facility, ensuring production targets and service timelines are met.
- Supervise teams responsible for sorting, processing, and distributing large volumes of mail and parcels.
- Monitor automated sorting and distribution equipment and coordinate troubleshooting to minimize downtime.
- Implement process improvements that increase operational efficiency and reduce delays.
- Enforce workplace safety standards and ensure compliance with USPS operational guidelines.
- Train and mentor employees on operational procedures, equipment usage, and productivity standards.
- Collaborate with cross-functional teams to streamline workflows and improve service performance.
Postal Carrier
United States Postal Service
Ann Arbor, MI
07.2015 - 03.2023
- Delivered mail and packages to residential and commercial customers along assigned routes.
- Managed daily route organization while keeping correct inventory and delivery documentation.
- Ensured timely completion of routes while maintaining high service standards.
- Maintained strong customer relationships through consistent communication and service reliability.
- Demonstrated efficiency in high-volume operational environments.
Field Engineer
Information Systems Resources
Dearborn, MI
03.2006 - 07.2015
- Installed, configured, and supported computer systems and peripheral equipment in enterprise environments.
- Diagnosed and resolved hardware and printer issues to ensure continuous operational functionality.
- Configured and tested computer systems and equipment prior to deployment.
- Installed, updated, and supported software systems according to client requirements.
- Performed hardware repairs and preventative maintenance on IT equipment.
Education
Associate of Applied Science - Information Technology & Networking
DeVry University
Naperville, IL06-2023
Computer Support Technician Diploma - undefined
Kaplan Career Institute
Detroit, MI08-2010
High School Diploma - undefined
David Mackenzie High School
Detroit, MI01-1998
Skills
- Production & Operations Supervision
- Process Improvement & Workflow Optimization
- Equipment Monitoring & Troubleshooting
- Safety Compliance & Quality Assurance
- Team Leadership & Employee Training
- Logistics & Distribution Operations
- Data Tracking & Performance Reporting
- Technical Hardware Support
- Computer Hardware Diagnostics
- Network Infrastructure (LAN, WAN, CAT5)
- Network Devices (Hubs, Network Cards)
- IP Addressing & Domain Configuration
- Microsoft Windows Environment
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Equipment Configuration & Troubleshooting
Affiliations
Member — National Society of Leadership and Success
Certification
Chauffeur License — State of Michigan
Timeline
Supervisor, Distribution Operations
United States Postal Service
04.2023 - Current
Postal Carrier
United States Postal Service
07.2015 - 03.2023
Field Engineer
Information Systems Resources
03.2006 - 07.2015
Computer Support Technician Diploma - undefined
Kaplan Career Institute
High School Diploma - undefined
David Mackenzie High School
Associate of Applied Science - Information Technology & Networking
DeVry University
HONORS & ACTIVITIES
Dean’s List — DeVry University, President’s List & Perfect Attendance — Kaplan Career Institute