Andrea Flynn
Gilbert,AZ
Summary
Dynamic professional with a background in operations, technical support, excelling in problem-solving and customer service. Proven ability to manage multiple tasks effectively while fostering teamwork and collaboration. Recognized for demonstrating strong organizational skills and a commitment to excellence. Thrives at responsibility, organizing, being self sufficient and communicating.
Overview
15
15
years of professional experience
Work History
Stay at Home Mom
Flynn LLC
Gilbert, AZ
02.2021 - Current
- Coordinated daily schedules and activities to promote structured routines.
- Managed household budget, ensuring efficient allocation of resources.
- Implemented effective time management strategies to balance multiple tasks.
- Organized family events and gatherings, enhancing social connections within the community.
- Trained children in essential life skills, promoting independence and responsibility.
- Monitored health and nutrition, ensuring balanced meals for family wellbeing.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Implemented daily routines and activities to stimulate and engage children.
- Logged information regarding naps, feedings, and any medications administered.
- Developed lessons and activities to promote children's physical and emotional development.
Beverage Support
Marriott
Phoenix, AZ
05.2013 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Ensured operational continuity by committing to flexible shifts, including nights, weekends, and holidays.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
Technical Support Representative
Ayr 1
Phoenix, AZ
01.2011 - 03.2013
- Resolved technical issues for customers, ensuring timely and effective solutions.
- Provided exceptional customer service, enhancing overall user satisfaction.
- Documented troubleshooting steps and solutions in knowledge base system for future reference.
- Collaborated with engineering teams to identify and resolve product defects efficiently.
- Trained new team members on support protocols and tools to enhance team performance.
- Used ticketing systems to manage and process support actions and requests.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ05.2008
Skills
- Friendly and respectful
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Caring and responsible
- Problem-solving abilities
- Punctual and reliable
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
Timeline
Stay at Home Mom
Flynn LLC
02.2021 - Current
Beverage Support
Marriott
05.2013 - Current
Technical Support Representative
Ayr 1
01.2011 - 03.2013
Bachelor of Science - Communications
Arizona State University