Summary
Overview
Work History
Education
Skills
Timeline
Generic
Andrea Flynn

Andrea Flynn

Gilbert,AZ

Summary

Dynamic professional with a background in operations, technical support, excelling in problem-solving and customer service. Proven ability to manage multiple tasks effectively while fostering teamwork and collaboration. Recognized for demonstrating strong organizational skills and a commitment to excellence. Thrives at responsibility, organizing, being self sufficient and communicating.

Overview

15
15
years of professional experience

Work History

Stay at Home Mom

Flynn LLC
Gilbert, AZ
02.2021 - Current
  • Coordinated daily schedules and activities to promote structured routines.
  • Managed household budget, ensuring efficient allocation of resources.
  • Implemented effective time management strategies to balance multiple tasks.
  • Organized family events and gatherings, enhancing social connections within the community.
  • Trained children in essential life skills, promoting independence and responsibility.
  • Monitored health and nutrition, ensuring balanced meals for family wellbeing.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Implemented daily routines and activities to stimulate and engage children.
  • Logged information regarding naps, feedings, and any medications administered.
  • Developed lessons and activities to promote children's physical and emotional development.

Beverage Support

Marriott
Phoenix, AZ
05.2013 - Current
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Ensured operational continuity by committing to flexible shifts, including nights, weekends, and holidays.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Resolved problems, improved operations, and provided exceptional service.
  • Provided professional services and support in a dynamic work environment.

Technical Support Representative

Ayr 1
Phoenix, AZ
01.2011 - 03.2013
  • Resolved technical issues for customers, ensuring timely and effective solutions.
  • Provided exceptional customer service, enhancing overall user satisfaction.
  • Documented troubleshooting steps and solutions in knowledge base system for future reference.
  • Collaborated with engineering teams to identify and resolve product defects efficiently.
  • Trained new team members on support protocols and tools to enhance team performance.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Education

Bachelor of Science - Communications

Arizona State University
Tempe, AZ
05.2008

Skills

  • Friendly and respectful
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Caring and responsible
  • Problem-solving abilities
  • Punctual and reliable
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication

Timeline

Stay at Home Mom

Flynn LLC
02.2021 - Current

Beverage Support

Marriott
05.2013 - Current

Technical Support Representative

Ayr 1
01.2011 - 03.2013

Bachelor of Science - Communications

Arizona State University
Andrea Flynn