Andrea Folsom
Tallahassee,FL
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Reliable Executive Administrative Assistant with focused attention on detail, accuracy and business impact. Keeps reports and communications well organized. Expertise in Microsoft Office and QuickBooks software.
Overview
5
5
years of professional experience
Work History
Executive Assistant/Office Administrative Assistant
Lifespan Psychiatric Services Of N FL
01.2021 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Customer Service Representative
Macys Department Store
03.2020 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
Customer Service Associate
Kohl's
06.2018 - 06.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Informed customers about special promotions and provided detailed information for various products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Bachelor of Science - Political Science
Florida State University
Tallahassee, FLCurrent
Associate of Arts -
Tallahassee Community College
Tallahassee, FL12-2020
High School Diploma -
Lincoln High School
Tallahassee, FL05-2017
Skills
- Friendly nature
- Performance improvement
- Organizational skills
- Excellent multi-tasking ability
- Clear oral/written communication
- Administrative support
- Scheduling
- Clerical support
- Handling Complaints
- Clerical Support
- Report Preparation and Analysis
- Business Correspondence
- Video Conferencing Software
Timeline
Executive Assistant/Office Administrative Assistant
Lifespan Psychiatric Services Of N FL
01.2021 - Current
Customer Service Representative
Macys Department Store
03.2020 - 05.2020
Customer Service Associate
Kohl's
06.2018 - 06.2019
Bachelor of Science - Political Science
Florida State University
Associate of Arts -
Tallahassee Community College
High School Diploma -
Lincoln High School
Similar Profiles
LaCharla VaughnLaCharla Vaughn
Enrichment Specialist at Lifespan Services IncEnrichment Specialist at Lifespan Services Inc
Nicole CresseyNicole Cressey
NC PRE-K Teacher's Assistant at LifeSpan ServicesNC PRE-K Teacher's Assistant at LifeSpan Services
Shalese M. ChambersShalese M. Chambers
Quality Assurance Administrative Director at Lifespan Behavioral Health ServicesQuality Assurance Administrative Director at Lifespan Behavioral Health Services