Andrea Ford
Detroit,MI
Summary
I am seeking an entry level position as a Customer Service Representative.
Overview
21
21
years of professional experience
Work History
Bartender
Lyv Bar and Grill
Detroit, Michigan
07.2024 - Current
- Knowing how to pour beer, pour wine, and mix classic or craft cocktails accurately.
- Working quickly and cleanly during busy rushes without losing track of quality.
- Using Point of Sale (POS) computers and making quick, accurate change.
- Knowing legal age limits, checking IDs, and spotting signs of intoxication to cut guests off safely.
- Keeping the work area clean, stocked with ice and garnishes, and organized.
- Talking easily with guests, active listening, and working well with kitchen or wait staff.
- Remembering complex drink orders, regular customers' names, and their favorite drinks.
- Staying calm and polite when the bar is loud, crowded, or stressful.
- Handling several drink requests, chats, and payment tabs at the exact same time.
- Standing for long shifts and lifting heavy kegs or cases of liquor.
Budtender
Fly shifters
Detroit, Michigan
01.2024 - 07.2024
- Greet customers, listen to their goals (such as relaxation, sleep aid, or pain relief), and recommend appropriate cannabis strains, edibles, concentrates, or topicals.
- Working quickly and cleanly during busy rushes without losing track of quality.
- Check IDs to verify legal age, adhere to state purchase limits, and log transactions through inventory systems like Metrc.
- Process cash or card transactions at the point of sale, maintain display cases, and manage stock.
- Explain product differences (e.g., flower vs. live resin), while avoiding direct medical diagnosis, treatment, or prescribing dosages
- Keep station clean and tidy
Billing and Coding Specialist
Chime Solutions
Marrow, GA
09.2022 - 12.2023
- Assist customers with a wide variety of questions via information accessed through the computer
- Review employee accounts and answer questions based upon established policies and procedures
- Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training
- Possess the ability to troubleshoot complex issues with little guidance
- Possess a high degree of tact, diplomacy and professionalism when dealing with all types of customers.
- Possess the ability to work under pressure in a call center environment
- Possess exceptional conversational and problem-solving skills
- Ability to multitask
Patient Service Representative
Piedmont Urgent Care
Lawrenceville, GA
12.2021 - 07.2022
- Properly code the client's various procedures to ensure that the insurance company gets the most accurate information.
- Scheduling patients' appointment and making reminder calls information, and medical histories.
- Updating and verifying patient information at every visit.
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
- Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
- Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
Billing and Coding Specialist
Southfield Family Dental
Southfield, MI
01.2020 - 08.2021
- Properly code the client's various procedures to ensure that the insurance company gets the most accurate information.
- Manage insurance claims, invoices, and payments.
- Manages billing reports to assure that all billing is captured accurately and timely.
- Verify that claims are going out properly and reimbursements are being sent out correctly.
- Obtain proper consent and make sure payer contract is acknowledgement prior to any procedures.
- Updating patients personal and health insurance details, as needed.
- Ensuring that each customers information remains confidential.
Housekeeping
Beaumont Health
Dearborn Heights, MI
05.2018 - 10.2019
- Understand the company's policy on work shifts, guest's possessions and privacy issues.
- Provide basic housekeeping duties which included changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out.
- Report and return any guest properties found in the rooms while rendering service.
- Report cases of property damage in commercial spaces to supervisor.
- Work with a team of housekeepers on each shift.
- Clean, disinfect and store all equipment at the end of the shift.
Secretary
B. Kelly Properties
Clawson, MI
01.2017 - 05.2018
- Knowledge and skills of QuickBooks.
- Accounting, processing payment transactions.
- Clerical duties such as preparing and managing correspondence, reports and documents, organizing and coordinating meetings, book needed conferences, travel arrangements and arranging and confirming appointments.
- Answering Inbound and Outbound Calls.
- Maintain databases. Communicate verbally and in writing to answer inquiries and provide information. Coordinate the flow of information both internally and externally. Operate office equipment. Manage office supplies.
Front Office Administration/Receptionist
Southfield Family Dental
Southfield, MI
02.2006 - 01.2016
- Answer and place phone calls regarding patient appointments.
- Contact insurance companies regarding coverage and payment plans.
- Perform clerical duties such as copying faxing filing emailing etc.
- Send payment notices to insurance companies and patients.
- Receive and process payments made by patients or insurance companies.
- Ensure that HIPAA Notice of Privacy Practices Notice is on display and records are stored safe and securely.
- Collect payment from patients at the time of treatment.
- Handle incoming emails, mail and other material.
Education
Some College - Pediatrician
Henry Ford Community College
Dearborn, MIHigh School Diploma - General Studies
Southfield-Lathrup High School
Southfield, MITimeline
Bartender
Lyv Bar and Grill
07.2024 - Current
Budtender
Fly shifters
01.2024 - 07.2024
Billing and Coding Specialist
Chime Solutions
09.2022 - 12.2023
Patient Service Representative
Piedmont Urgent Care
12.2021 - 07.2022
Billing and Coding Specialist
Southfield Family Dental
01.2020 - 08.2021
Housekeeping
Beaumont Health
05.2018 - 10.2019
Secretary
B. Kelly Properties
01.2017 - 05.2018
Front Office Administration/Receptionist
Southfield Family Dental
02.2006 - 01.2016
Some College - Pediatrician
Henry Ford Community College
High School Diploma - General Studies
Southfield-Lathrup High School