ANDREA FRANK
Torrington
Summary
Achieved high levels of patient satisfaction through dedicated support in diverse care environments. Fostered collaborative communication between staff and patients, improving overall service quality. Expanded expertise in beauty services with certification as an eyelash technician, driving a commitment to excellence in the beauty industry.
Overview
23
23
years of professional experience
Work History
PATIENT CARE/CNA
Brandywine
01.2022 - 01.2023
- Daily care of patients in an assisted living and/or memory care situation. Responsibilities vary daily based on needs of patients and staffing level.
- Monitor patient/residents stability by checking for signs/symptoms of condition changes
- Record vital signs (BP, temperature, pulse, O2, as needed
- Reposition regularly turning patients that are temporarily bed ridden to prevent pressure ulcers and skin breakdowns
- Follow individual care plans for each patient/resident
- Hospice care
- Post mortem care
- Build supporting relationships with patients for positive outlook through compassionate care.
- Assist and/or supervise personal hygiene, exercise and other patient care needs of daily living.
DIRECT SUPPORT PROFESSIONAL
Community Systems Inc.
01.2018 - 01.2021
- Worked with mentally disabled, intellectually disabled and behavioral individuals
- Assist and administer daily medications
- Transportation in company provided wheelchair van to Dr appointments, group outings and/or personal errands
- Assist with all personal care and grooming
- Meal preparation to each persons food consistency
- Housekeeping and laundry
CUSTOMER CARE SPECIALIST
Verizon Wireless
01.2006 - 01.2016
- Responsibilities ranged from working inside a call center as a phone CSR, onsite retail representative and customer solutions provider.
- Working knowledge of InfoManager and 5 Star Systems
- 1:1 device training for individual customers as well as small group training classes
- Keyholder for retail environment, cash management and sales
- Provided customer solutions with new products, upgrades, billing questions and payment transactions
- Various Connecticut Locations
SELF STORAGE SITE MANAGER
Norwalk Self Storage, Managed by Extra Space
01.2000 - 01.2006
- Responsibilities included being primary key holder, opening/securing facilities, all aspects of account management, responded to customer inquires/sales and extensive use of Centershift and STORE software systems.
Education
Associates Degree - undefined
Gorgeous By Glam Beauty Academy
Bridgeport, ConnecticutAssociates - Digital Media Communications
Gibbs College
Norwalk, Connecticut03.2005
Skills
- Eye Lash Technician CT Licensed
- State of CT Certified Medication Administrator
- Dementia Care Training
- CNA Licensed
- CPR Certified
Timeline
PATIENT CARE/CNA
Brandywine
01.2022 - 01.2023
DIRECT SUPPORT PROFESSIONAL
Community Systems Inc.
01.2018 - 01.2021
CUSTOMER CARE SPECIALIST
Verizon Wireless
01.2006 - 01.2016
SELF STORAGE SITE MANAGER
Norwalk Self Storage, Managed by Extra Space
01.2000 - 01.2006
Associates Degree - undefined
Gorgeous By Glam Beauty Academy
Associates - Digital Media Communications
Gibbs College