Jocelynn Garcia
San Diego ,CA
Summary
Dedicated licensed esthetician with 5 years of experience in medical spa’s providing personalized skincare treatments and exceptional client care. Skilled in analyzing skin conditions, developing tailored treatment plans, and performing a variety of services including facials, chemical peels, microdermabrasion, and waxing. Proficient in using advanced skincare technologies and staying updated on the latest industry trends and products. Known for building strong client relationships, achieving high customer satisfaction, and fostering repeat business. Passionate about enhancing clients’ confidence and well-being through effective skincare solutions.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
SD Botox
Mission Valley
07.2024 - Current
- 75 outbound dials on leads per hour.
- Developed strong rapport with patients by actively listening to their concerns and responding empathetically to their needs.
- Increased client retention through exceptional customer service and follow-up communication.
- Condensed provider schedules.
- Cleared patients for treatments.
Treatment Specialist
LaserAway
Remote
11.2023 - 07.2024
- 75 outbound dials on leads per hour.
- Developed strong rapport with patients by actively listening to their concerns and responding empathetically to their needs.
- Increased client retention through exceptional customer service and follow-up communication.
- Condensed provider schedules.
- Cleared patients for treatments.
Aesthetic Consultant
Revive Med Spa
Mission Valley
10.2022 - 11.2023
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Conducted detailed client intake and skin analysis to determine appropriate services and products.
- Educate clients on pre/post procedure protocols
- Upsold skin care products and laser skin treatments.
- Participated in training programs and conferences to ensure up to date knowledge and develop new skills.
Patient Care Coordinator
Revive Med Spa
Poway, CA
04.2020 - 10.2022
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Scheduled and confirmed appointments.
- Managed daily schedules/waitlist for medical providers.
- Answered 75-100 calls per day.
- Kept up to date on current promotions/customer loyalty rewards.
Education
Licensed Esthetician
Paul Mitchel The School
San Diego, CA08.2024
Bonita High School
Chula Vista, CA06.2016
Skills
- Medical Grade product knowledge and retail sales
- Industry knowledge
- Knowledge of safety, sanitation, and infection control standards
- Sales driven with proven success to upsell treatment plans and products
- Skilled in building long term client relationships
- Team collaboration with medical professionals
- Certified in Safety Protocols
- Certified in Derma-planing
- Certified in Chemical Peels
- Certified in Hair Removal
- Certified in Eye Lash application
Accomplishments
Client Care and Retention
• Maintained client retention rate by delivering personalized and effective skincare treatments.
Sales and Revenue
• Consistently exceeded monthly retail sales by upselling advanced treatments and packages.
• Successfully launched and promoted skincare lines.
Technical Expertise
• Assisted in developing protocols for new procedures, improving treatment efficacy and efficiency.
Professional Development
• Earned certifications in microdermabrasion, hair removal, and dermaplaning, enhancing service offerings.
• Regularly attended industry conferences and workshops to stay updated on the latest skincare technologies and trends.
Team Contributions
• Collaborated with medical professionals to create customized treatment plans for clients with complex skin concerns.
Events
• Organized and hosted successful educational events, increasing bookings for advanced treatments.
Timeline
Patient Care Coordinator
SD Botox
07.2024 - Current
Treatment Specialist
LaserAway
11.2023 - 07.2024
Aesthetic Consultant
Revive Med Spa
10.2022 - 11.2023
Patient Care Coordinator
Revive Med Spa
04.2020 - 10.2022
Licensed Esthetician
Paul Mitchel The School
Bonita High School