Dawn Knowles-Madry
Orlando,FL
Summary
Dynamic Patient Care Coordinator with proven expertise at Medix Staffing, adept at enhancing service quality through effective communication and HIPAA compliance. Skilled in insurance verification and CRM software utilization, I excel in building client relationships and resolving inquiries, ensuring optimal patient satisfaction and streamlined operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Medix Staffing
Orlando, FL
02.2025 - Current
- Coordinated care services to ensure timely delivery of essential healthcare support.
- Communicated effectively with patients, customers, and healthcare professionals to enhance service quality.
- Utilized technology and training resources to resolve inquiries from customers and associates.
- Maintained confidentiality of patient health information in compliance with regulations.
Licensed Insurance Agent
Florida Blue
08.2024 - Current
- Company Overview: Blue Cross and Blue Shield of Florida
- Analyzed client demographics and healthcare needs to recommend suitable health insurance plans tailored to individual requirements
- Built strong relationships with clients by actively listening to their needs and concerns
- Provided expert guidance to clients on various health insurance plans, explaining coverage options, benefits, and costs
- Blue Cross and Blue Shield of Florida
Licensed Insurance Agent
Enhance Health
Miramar, FL
10.2023 - 01.2024
- Analyzed insurance policies and coverage options to ensure clients had appropriate levels of protection
- Educated clients on various insurance products, explaining policy terms, conditions, and exclusions
- Conducted thorough risk assessments for prospective clients to determine appropriate coverage options
- Utilized CRM software to track leads, manage client information, and follow up on sales opportunities
Licensed Insurance Agent
MediGap Life
Boca Raton, FL
04.2023 - 01.2024
- Conducted comprehensive insurance assessments for clients, identifying coverage gaps and recommending suitable policies to enhance overall protection
- Provided expert advice to clients on various insurance products, including life, health, property, and casualty, tailoring coverage to meet individual needs
- Utilized effective sales techniques and consultative selling approaches to educate clients on the benefits of various insurance products
- Provided exceptional customer service by promptly addressing client inquiries, resolving issues, and ensuring overall satisfaction with insurance coverage
Independent Contractor
Instacart
Pompano Beach, FL
06.2019 - 04.2023
- Managed multiple client projects simultaneously, ensuring timely completion and high-quality deliverables
- Implemented effective project management strategies to optimize workflow and meet project deadlines
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Collaborated with cross-functional teams to develop innovative solutions for client needs
Licensed Insurance Agent
Nations Benefits
Plantation, FL
08.2022 - 03.2023
- Analyzed client demographics and healthcare needs to recommend suitable health insurance plans tailored to individual requirements
- Managed a high volume of incoming calls from prospective clients, addressing inquiries promptly and professionally
- Utilized CRM software to track client interactions, update policy information, and schedule follow-up appointments as necessary
- Assisted clients in completing applications accurately and efficiently, minimizing errors that could lead to delays or denials of coverage
- Participated in team meetings to discuss sales strategies, share best practices, and collaborate on overcoming challenges faced during the sales process
Patient Care Coordinator
Sage Dental
Boca Raton, FL
12.2017 - 01.2020
- Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
- Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
- Assisted patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives
- Coordinated referrals to specialists or other healthcare facilities as required for comprehensive treatment
- Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
Licensed Insurance Agent
Convey Health Solutions
Miramar, FL
09.2014 - 12.2018
- Processed member enrollment related to transactions from various resources.
- Provided medication research to help decide which coverage and price would fit their needs and maintained data within various tracking tools related to the outcome of the customer decisions.
Office Manager
Push Forward Insurance & Financial Services
Pompano Beach, FL
01.2012 - 07.2014
- Managed and coordinated efficient office operations by implementing repeatable and predictable processes and systems.
- Assisted agents with homeowners quotes, auto quotes, processed payment for services, bookkeeping, inventory, processed payroll and managed staff scheduling and hiring.
Personal Banker
Southern Commerce Bank
Coconut Creek, FL
10.2011 - 12.2011
- Provided frontline support and services to current and potential customers.
- Provided marketing and cross-selling products as well as performing customer service.
- Assisted with branch operations and teller functions such as: cashing checks and depositing, withdrawals, vault and ATM inventory and loading.
Customer Service Representative
First Data Merchant Services
Coral Springs, FL
11.2007 - 10.2010
- Answered in-bound calls with warm greeting and ascertained problem or reason for calling.
- Provided customer services for gas station clerks with either replacing non-readable or damaged gift cards or balances.
- Provided card members with reloading gift cards and replacement of stolen cards.
Medical Records Clerk
Henderson Behavioral Health
Fort Lauderdale, FL
05.2005 - 09.2007
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records.
Education
High school or equivalent - Basic
Blanche Ely High School
Pompano Beach, FL06.1999
Skills
- Payroll management
- Insurance verification
- Data entry and filing
- Google Workspace proficiency
- Office management and administration
- HIPAA compliance
- Medical records management
- Sales and retail expertise
- Phone etiquette and communication
- Scheduling and time management
- Analytical skills
- Medical terminology knowledge
- Microsoft Word proficiency
- Delivery driver experience
- Billing and invoicing
- Typing and data entry skills
- Microsoft Outlook proficiency
- Administrative support experience
- Research capabilities
- Microsoft Excel expertise
- CRM software utilization
- Organizational skills and strategies
- Customer service excellence
- Banking knowledge and experience
- Receptionist duties and front desk operations
- Computer literacy
Certification
Health Agent 240, 10/01/16, Present
Personal Information
- Authorized To Work: US for any employer
Timeline
Patient Care Coordinator
Medix Staffing
02.2025 - Current
Licensed Insurance Agent
Florida Blue
08.2024 - Current
Licensed Insurance Agent
Enhance Health
10.2023 - 01.2024
Licensed Insurance Agent
MediGap Life
04.2023 - 01.2024
Licensed Insurance Agent
Nations Benefits
08.2022 - 03.2023
Independent Contractor
Instacart
06.2019 - 04.2023
Patient Care Coordinator
Sage Dental
12.2017 - 01.2020
Licensed Insurance Agent
Convey Health Solutions
09.2014 - 12.2018
Office Manager
Push Forward Insurance & Financial Services
01.2012 - 07.2014
Personal Banker
Southern Commerce Bank
10.2011 - 12.2011
Customer Service Representative
First Data Merchant Services
11.2007 - 10.2010
Medical Records Clerk
Henderson Behavioral Health
05.2005 - 09.2007
High school or equivalent - Basic
Blanche Ely High School
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