Heather Barrow
Jacksonville,FL
Summary
Dynamic leader with a proven track record at UPS, excelling in operations management and team building. Expert in enhancing operational efficiency and employee motivation, demonstrated through innovative strategies and continuous improvement initiatives. Skilled in patient care coordination and HIPAA protocol adherence, ensuring high-quality customer service and compliance.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Normandy Lake Denistry
Jacksonville, FL
11.2024 - Current
- Assisted patients in understanding their care plans and healthcare options.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Assisted in maintaining a clean reception area.
- Answer over 50 incoming calls daily, helping patients.
- Answer all incoming emails and text messages across various software.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Hub Supervisor
Ups
Jacksonville, Fl
06.2019 - 02.2024
- Supervised operations to ensure the packages were handled correctly and efficiently
- Managed Payroll
- Implement strategies to minimize operational costs and maximize efficiency within the hub operations
- Implement innovative strategies to optimize hub operations and enhance efficiency, utilizing data analysis and technological solutions to improve productivity
- Lead continuous improvement initiatives to optimize workflow processes and enhance productivity within the hub operations
- Enhance team morale and motivation through effective communication, recognition, and support initiatives within the hub operations
- Collaborate with cross-functional teams to identify and capitalize on opportunities for process improvements and cost savings, leveraging diverse perspectives and expertise to drive innovation and efficiency in hub operations
- Develop and implement strategies to ensure compliance with industry regulations and standards, creating a safe and legally compliant work environment within the hub operations
- Develop and implement a performance feedback system for hub employees, providing regular evaluations, constructive feedback, and opportunities for growth and development
- This system will not only enhance individual performance but also contribute to overall team success and continuous improvement within the hub operations
Education
Highschool Diploma -
Mycroschool
Jacksonville, Fl01.2020
Associate of Science - Dental Hygiene
Florida State College
Jacksonville, FLSkills
- Operations Management
- Continuous Improvement
- Cross-functional Collaboration
- Regulatory Compliance
- Performance Evaluation
- Payroll Management
- Employee Development
- Team Building
- Safety Regulations
- Conflict Resolution
- Leadership
- Communication
- Problem Solving
- Time Management
- Staff Supervision
- Employee Motivation
- Operational Efficiency
- HIPAA protocol adherence
- Insurance verification
- Patient care
- Patient outreach and Follow-up
- Payment arrangements & negotiation
- Customer service
- Appointment scheduling
- Phone etiquette
Accomplishments
- Supervisor of the month, 05/01/22
- Multiple operation flow per hour records broke
References
References available upon request.
Timeline
Patient Care Coordinator
Normandy Lake Denistry
11.2024 - Current
Hub Supervisor
Ups
06.2019 - 02.2024
Highschool Diploma -
Mycroschool
Associate of Science - Dental Hygiene
Florida State College
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