Jennifer Jennings

-Promoted from Patient Care Coordinator to Lead Patient Care Coordinator within 90 days of employment

-Deliver personalized consultations and convert patient objectives into multi-service treatment plans
-Educate patients with confidence, building trust, and guiding them through comprehensive aesthetic journeys.
-Leverage strong product and technology expertise to recommend optimized treatment pairings, cross-sell opportunities, and accessible financing solutions that increase close rates and drive clinic revenue.
-Oversee the front-of-house experience, ensuring seamless scheduling, check-in/out, and a polished, luxury clinic environment aligned with LaserAway brand standards.
-Act as a floor leader by coaching, mentoring, and supporting fellow Sales Consultants and PCCs — reinforcing sales best practices, improving consultation structure, and elevating team communication to drive consistent performance.
-Help onboard and train new team members on service knowledge, patient flow, CRM processes, and operational expectations
-Collaborate closely with the Location/Regional Director to support day-to-day operations

-Act as the liaison between families in need and the senior housing communities or care providers.

-Assist families throughout the search process for Senior Living, providing referrals, scheduling tours and offering additional support through the decision making process for the families and communities.

-Work with Senior Living Community partners (sales managers, executive directors) to secure move-ins.

-Create solid sales pipeline by building strong relationships with potential clients.

-Gather customer data and update CRM systems to drive outbound sales efforts and track sales cycle from the initial discovery phone call to community move-in.

-Conduct daily follow-up calls to answer client's questions and manage sales process.

-Meet and exceed daily and monthly KPI's including daily texts/emails/dials, average talk time, number of engaged leads etc.

-Handle all aspects of clinic sales beginning from contacting leads to closing sales in clinic and over the phone.

-Conduct new client consultations to understand the client's needs and provide top tier education on our services, guiding them to the best solution.

-Act with empathy and integrity to understand the 'why' behind the client's needs and gain their trust to establish strong, long lasting relationships.

-Lead a successful sales team of 2 sales assistants and 2 nurses by providing motivational coaching and mentoring.

-Proactively seek client reviews and referrals.

-Meet and exceed monthly, quarterly and annual KPI's.

-Manage day-to-day business operations, focusing strongly on sales and acquiring new accounts.

-Consult with customers to assess needs and propose optimal solutions.

-Book full TL and LTL shipments for customers.

-Communicate with shippers, consignees, drivers and dispatchers to ensure every shipment is picked up, transported and delivered smoothly and on time.

-Use social media and cold calling to acquire new business.

-Seek customer referrals to acquire new accounts.

-Analyze sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.

-Acquire new accounts through cold calling, visiting businesses and taking incoming calls and requests.

-Manage multiple deliveries, process spot requests and develop new sales strategies to improve business.

-Negotiate contract and pricing agreements with carriers and customers.

-Assist with recruiting, hiring, onboarding and training of new hires to fulfill business requirements.

-Order necessary supplies for warehouse facility and staff as needed.

-Plan shipments based on product availability and customer requests.

-Track orders to ensure timely deliveries.

-Prepare shipping documents (like invoices, purchase orders and bills of lading).

-Provide information to customers about the status of their orders.

-Follow up with customers regarding past due invoices.

-Route quote requests and inquiries to the correct agents.

-Provide administrative support to branch manager.

-Prepare reports, spreadsheets and any correspondence needed relating to branch activities.

-Meet and exceed service delivery goals and customer expectations.

-Operate within company policy, using discretion and independent judgment in making decisions.

-Recruit candidates through social media, job boards and other databases.

-Build strong relationships with internal and external candidates to ensure an excellent hiring experience.

-Collaborate with hiring managers to understand job requirements and expectations.

-Conduct reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

-Assist with onboarding and orientation of new hires to expedite acclimatization process.