Stephanie Medinilla
Reseda
Summary
Organized and detail-oriented with 15 years of combined cash handling, billing, AP / AR, and payroll experience. Understands general accounting and finance concepts as well as payroll laws and regulations. Dependable professional who excels at processing high volumes of error-free transactions and meeting deadlines. Experienced in fast-paced financial and administrative environments offering accuracy, efficiency, and mathematical skills.
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
Assisted Home Health & Hospice
Thousand Oaks, CA
06.2023 - Current
- Coordinated patient care schedules to enhance service delivery and efficiency.
- Developed and maintained strong communication with healthcare providers and patients.
- Managed intake processes, ensuring accurate documentation of patient information.
- Implemented care plans in collaboration with interdisciplinary teams for optimal patient outcomes.
- Trained new staff on protocols and systems to improve team performance and cohesion.
- Monitored ongoing patient progress, adjusting care plans as necessary to meet changing needs.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined administrative processes, reducing turnaround times for patient inquiries and requests.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Reviewed and reconciled payroll discrepancies to maintain data integrity and compliance with regulations.
- Collaborated with HR to implement changes in employee classification affecting payroll calculations.
- Mentored junior staff on complex payroll issues, enhancing team knowledge and efficiency.
- Analyzed payroll reports to identify trends and recommend improvements for operational efficiency.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Reviewed time records for 100+ employees to verify accuracy of information.
- Oversaw the transition to a new payroll software platform, minimizing downtime during implementation phase.
PAYROLL & A/R SPECIALIST
Assisted Home Health & Hospice
12.2021 - 06.2023
- Handled sensitive employee information in accordance with privacy regulations
- Collaborated with human resources to resolve payroll discrepancies
- Completed weekly payroll for contractors and salaried / hourly employees
- Prepared payroll journal entries and reconciled payroll related accounts
- Paid in and out of state taxes weekly
- Processed garnishments and communicated garnishment information to all parties
- Researched and analyzed payroll information to support audit and tax inquiries
- Maintained payroll information by collecting, calculating and entering data into the payroll system
- Collected timecards each pay period
- Audited and processed employee time sheets, maintained payroll records, and responded to inquiries
- Analyzed and responded to inquiries from employees regarding paycheck amounts, deductions and direct deposits
- Provided information to employees and managers on payroll matters, tax issues, and benefit plans
- Computed wages and deductions and entered data into computers
- Kept track of leave time, such as vacation, personal, and sick leave, for employees
- Kept informed about changes in tax and deduction laws that applied to payroll process
- Processed and issued employee paychecks and statements of earnings and deductions
- Verified attendance, hours worked, and pay adjustments and post information onto designated records
- Payed related to previous errors and retroactive increases
- Reviewed time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
- Recorded employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records
- Processed paperwork for new and existing employees and entered their information or changes into the payroll system
- A/R:
- Handled confidential information in compliance with HIPAA
- Resolved customer discrepancies and disputes in a timely manner
- Posted incoming payments and deposits to maintain daily cash receipts journal
- Answered questions from customers about bills and invoices
- Processed customer credit card agreements and maintained customer profiles
- Reviewed and processed adjustments to accounts within established limits
- Regularly updated customer contact information and payment records
- Reconciled and noted and reported discrepancies found in records
- Accessed computerized financial information to answer general questions and give details on specific accounts
- Calculated, prepared and issued invoices and account statements according to established procedures
- Operated 10-key calculators, typewriters, and copy machines to perform calculations and produced documents
- Transferred details from separate journals to data processing sheets
- Reconciled records of bank transactions
- Compared computer invoice printouts to manually maintained worksheets to determine if they match
- Operated computers programmed with accounting software to record, store, and analyzed information.
ACCOUNTS RECEIVABLE SPECIALIST
KING-PAK FOOD SERVICES / KING TRANSPORTATION
02.2020 - 12.2021
- Setup an A/R aging report in QuickBooks to track payment status of all accounts, which helped identify billing issues later
- Enter all payments sent and received into QuickBooks and Excel
- Review financial statements for all clients
- Initiate and distribute financial documents, including bills, invoices, and account statements
- Generate aging reports and contact clients on weekly basis to collect payment
- Improved outdated financial management system by creating, revising and documenting accounting policies and procedures
- Balanced check payments, identifying and resolving discrepancies immediately
- Process expense reports, properly documenting and allocating expense items
- Received, tracked, and accurately processed vendor invoice payments on a monthly basis
- Generate weekly and monthly reports for management
- Improved system to organize and track invoices and financial records, increasing overall department efficiencies and reducing misplaced information
- Initiate collections procedures for all accounts with past due balances
- Post various types of payment, including cash, checks, and credit card
- Handle sensitive information in discrete and careful manner
- Prepare weekly payroll journal entries
- Apply payments to merchant accounts and updated billing information
- Collaborate with vendors on invoices errors, maintaining excellent customer service reputation for the company
- Prepare and issue invoices on weekly basis
- Serve as primary point-of-contact for vendors and facility inquires, promptly investigating issues and solving concerns
- Developed and maintained positive relationships with customers
MEDICAL BILLING SPECIALIST & AP/AR CLERK
INTERFACE REHAB, INC
Los Angeles, California
04.2013 - 06.2017
- Verify accuracy of billing data and revise any errors
- Operate typing, adding, calculating, or billing machines
- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered
- Review documents such as hospital records to compute fees or charges due
- Keep records of invoices and support documents
- Resolve discrepancies in accounting records
- Type billing documents using typewriters or computers
- Contact customers to obtain or relay account information
- Compute discounts, charges, and rates for services to complete billing documents
- Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services
- Compile reports of cost factors, such as labor and production
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances
- Maintained account accuracy by reviewing and reconciling checks monthly
- Matched purchase orders with invoices and recorded necessary information
- Provided outstanding customer service by quickly and professionally handling issues
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
- Handled employee payroll and other day-to-day financial transactions while maintaining long-term goals
- Generated invoices upon receipt of billing information and tracked collection progress
- Supported management by processing invoices and documents with consistent on-time delivery.
LEAD TELLER
US BANK
Los Angeles, California
02.2008 - 04.2013
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Receive and count daily inventories of cash, drafts, and travelers' checks
- Prepare and verify cashier's checks
- Identify transaction mistakes when debits and credits did not balance
- Resolve problems or discrepancies concerning customers' accounts
- Receive mortgage and loan payments verifying amounts and due dates
- Perform clerical tasks such as typing, filing, and microfilm photography
- Compute financial fees, interest, and service charges.
Education
HIGH SCHOOL DIPLOMA - undefined
BISHOP CONATY - LORETTO
Los Angeles, California06.2006
Skills
- Active Listening Skills
- Strong Work Ethic
- Organized
- Reliable
- Payroll Journal Entries
- Verbal and Written Communication
- Depositing Payroll Taxes
- Payroll and Benefits Administration
- Employment Law Knowledge
- Excellent Communication Skills
- Energetic Work Attitude
- Team Player
- Employee Benefits Laws
- Benefits Interpretation
- Open Enrollment
- Payroll Policies and Procedures
- HR Compliance
- Prepare Paychecks
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Assisted Home Health & Hospice
06.2023 - Current
PAYROLL & A/R SPECIALIST
Assisted Home Health & Hospice
12.2021 - 06.2023
ACCOUNTS RECEIVABLE SPECIALIST
KING-PAK FOOD SERVICES / KING TRANSPORTATION
02.2020 - 12.2021
MEDICAL BILLING SPECIALIST & AP/AR CLERK
INTERFACE REHAB, INC
04.2013 - 06.2017
LEAD TELLER
US BANK
02.2008 - 04.2013
HIGH SCHOOL DIPLOMA - undefined
BISHOP CONATY - LORETTO