Carter Kexel
Sioux Falls,South Dakota
Summary
Dynamic leader with demonstrated success in retail management and client support. Excel in problem-solving and customer service, bolstering team productivity and client satisfaction. Skilled in data accuracy and active listening, adept at driving operational excellence and fostering positive outcomes.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Infinity Sedation Dentistry
Sioux Falls, SD
06.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Underwriting Client Support
Expansion Capital Group
Sioux Falls, South Dakota
08.2022 - 01.2024
- Run background checks on current clients and potential future clients and make sure applicants fill out applications in the correct manner
- Ensure all data on applications is accurate and gather client data and input it into the data source
- Keep records for all current clients on behalf of Junior and Senior Underwriters
- Provide prompt and professional assistance to multiple merchants and Independent Sales Organizations (ISOs) while maintaining a high level of service and customer satisfaction to both the inside support team and external clients
- Complete funding calls directly with business owners that are current or potential future clients to go over contract terms and answer any questions in an exceptional and timely manner
Front Desk Receptionist
Sanford Wellness Center
Sioux Falls, South Dakota
01.2022 - 05.2023
- Greet individuals with high energy and enthusiasm and offer friendly support wherever they need
- Assist in an individual's wellness goals and enhance relationships through effective communication
- Given the responsibility of answering phone calls, scheduling meetings, and assisting individuals over the phone with whatever they need accomplished
- Focused on supporting members coming in who are looking to improve their physical health and/or potential
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
Store Manager
Culver's
Lake Mills, Wisconsin
08.2015 - 07.2021
- Balance the needs of multiple customers simultaneously in a fast-paced retail environment
- Train new employees in procedures and policies in order to maximize team performance
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
Education
Bachelor of Science - BS - Psychology
Wisconsin Lutheran College
Milwaukee, WisconsinBachelor of Science - BS - Psychology
University of Northwestern - St. Paul
St. Paul, Minnesota05.2024
High School Diploma -
Lakeside Lutheran High School
Lake Mills, Wisconsin05.2019
Skills
- Active listening skills
- Sharp problem solver
- Conflict resolution
- Customer service
- Flexible scheduling
- Adaptive team player
- Courteous demeanor
- Cheerful and energetic
- Mathematical aptitude
- Determined mindset
- Critical Thinking Skills
- HIPAA Compliance
Website
LinkedIn, Carter Kexel
Timeline
Patient Care Coordinator
Infinity Sedation Dentistry
06.2024 - Current
Underwriting Client Support
Expansion Capital Group
08.2022 - 01.2024
Front Desk Receptionist
Sanford Wellness Center
01.2022 - 05.2023
Store Manager
Culver's
08.2015 - 07.2021
Bachelor of Science - BS - Psychology
University of Northwestern - St. Paul
Bachelor of Science - BS - Psychology
Wisconsin Lutheran College
High School Diploma -
Lakeside Lutheran High School