Hazel Price

• Coordinated patient appointments and managed scheduling to optimize clinic workflow.
• Developed and maintained patient records using electronic health record (EHR) systems for accuracy.
• Communicated effectively with healthcare providers to ensure seamless patient care transitions.
• Implemented process improvements that enhanced patient satisfaction and reduced wait times.
• Monitored compliance with healthcare regulations to maintain quality standards in patient care services.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
• Trained new staff on patient care protocols and system usage to ensure consistency.
• Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
• Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.

• Managed Cleaning business, cultivating positive and inviting atmosphere for employees and customers.
• Set and administered annual operating budget, consistently maintaining controls and preventing overages.
• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
• Secured long-term accounts, managing sales presentations to promote product and brand benefits.
• Assessed, optimized and elevated operations to target current and expected demands.
• Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Analyzed client business needs and assisted in determining appropriate resources and strategies.
• Set pricing structures according to market analytics and emerging trends.

• Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines.
• Built and maintained a close rapport with potential guest/guests to create a solid revenue and a great and smooth well rounded hotel experience.
• Maintained accurate records of all financial transactions related to group housing services. Worked closely with the accounting department for finalization of billing/ folios.
• Process reservation requests, changes, and cancellations via phone, fax, or mail. Identify guest needs, determine room types, and verify availability.
• Set up billing accounts (e.g., share-with, tax-exempt) according to accounting policies. Prepare and issue bills, invoices, and account statements. Worked closely with the accounting department and sales managers.
• Prepared daily arrival reports to send to DOSM/ team and input STR. Report information on a daily basis for corporate usage.

• Answered incoming calls and emails, providing frontline customer/provider support or assistance with product and service transactions.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Referenced current materials to answer escalated and complex inquiries form members and providers regarding claims, eligibility, covered benefits, and authorization status matters.
• Provide assistance to members and/or providers regarding website registration and navigation.
• Developed strong customer/provider relationships to encourage repeat business by educating members and providers on health plan initiatives by providing first call resolution working closely with appropriate internal/external resources and ensure closure on all inquiries.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Provided outstanding service to new and long-standing customers/providers by attending closely to concerns and developing solutions.
• Consulted with customers to resolve service and billing issues.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Research and identify processing inaccuracies in claim payments and route to appropriate team for claim adjustment
• Process written customer correspondence and provide appropriate level of follow-up in a timely manner

• Monitored reservations to track incoming parties and special events.
• Coordinated with guest services and concierge team to meet guest needs.
• Balanced accounts and conducted nightly audits to keep bookkeeping current.
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Created spreadsheets using Tiny Task and entered all financial information daily to keep critical details well-organized and accessible to appropriate staff members.
• Answered guest calls/requests as needed
• Dispatched calls in GXP to generate work orders for guests as well as rooms to be serviced
• Checked in/out and created reservations for guests using PMS/MARSHA

-Advocate between hotel staff and guest to ensure fairness in unfortunate situations

-Adhere and assist to customer needs and wants to ensure satisfaction

-Reservations; individual and group

-Document and expedite case files/issues as given and assigned

-Submit request for/expedited submission for refunds and reward points after thorough research of case/proof submitted or found

-Managed case load to include time sensitive cases and close outs

Team Player: Assisted in maintaining and raising stats to the best of my ability

as well as assisting individual team players

-Called guest and hotel for follow ups

-Adhere and assist to customer needs and wants to ensure satisfaction

-Assisted customers with choosing the best location to accommodate their needs and wants for the best stay experience.

-Assisted customers/guest with location of hotels utilizing map tools provided

-Assisted with reassurance of reservation confirmation and location

Team Player: Assisted in maintaining and raising stats to the best of my ability along with assisting team individually.

• Greeted customers/potential prospects, answered general questions and directed to appropriate locations. Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Maintained good rapport and accurate records of correspondence with and from tenants.
• Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
• Escalated critical issues to property manager to deliver immediate resolution.
• Collected monthly assessments, rental fees, deposits and payments.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Coordinated general maintenance and repairs to keep facilities operational and attractive.
• Assisted maintenance and housekeeper with make readies for future residents.
• Inspected make readies and property on a daily basis to achieve a high level of cleanliness and resident satisfaction.
• Ordered supplies to stay stocked and on demand.

-Responsible for dispatching field appraisals to field and independent Appraisers.

-Set up salvage move request for insurers and claimants all while building and maintaining a relationship with Appraisers and Physical Damage Community Specialists.

-Resolved and corrected any errors or misassignments

-Answered and routed telephone calls and took messages.

-Composed and edited complex and sensitive correspondence, reports and documents.