Andrea Fritz

As an Inflight Manager I report directly to the Senior Director of Inflight Operations. I am responsible to ensure Flight Attendants maintain competence in regard to all safety and service requirements associated with their assigned duties and performance to support safe cabin operations.

Other duties include:

• Ensures that all FAs comply with Company policies and procedures and FAA regulations
• Responsible for the development of FAs and maintains a high level of knowledge in the following areas:
• Company policies and procedures
• Flight Attendant Manual
• FAA Regulations
• Flight Attendant Union Agreement
• Creates, delivers. and distributes various Inflight communications to the FA group
• Establishes, evaluates, maintains, and administers all standards of work performance, appearance, dependability, attendance, conduct, and safety for the Inflight Department
• Initiating all recruitment and hiring events
• Organize and establishing all new hire uniform sessions as well as distribution once received
• Manage KCM & FA Passport database
• Manager of Laughlin, NV (IFP) Flight Attendant Base

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.

• Processing of all sales transactions including Long Term Care Insurance and Retirement Products for two firm agents
• Process and gather all information required to manage and maintain Employer Sponsored Tax Sheltered Annuity products for numerous Minnesota School Districts

• Created and managed Customer Service Agents schedules
• Supervised and evaluated staff performance and growth
• Monitored all daily sales and deposits
• Responsible for international arrival and departure flights for Iceland Air flights into MSP

• Responsible for safety and comfort of passengers and crew for domestic and international flights
• AED & CPR trained
• Lead Flight Attendant