Patricia Drake

* Acquired by Acuity Brands while employed by Luminaire LED

* One Stop Shop dedicated person to agents during the life of their order

*Constantly strive to provide and communicate a positive experience for agents while achieving excellent Customer Service

* Navigate multiple systems at same time. Proficient in ORET, Agile, Item Explorer, Scratchpad, WorkQue

*Liaison between Buyer Planners, Factory, Shipping, POMs and DCs

*Handle RFA's/MOD's working closely with agent and Engineering

*Provide technical assistance via Five9's calls, Sales Forces cases, direct calls and emails.

* Produce crosses for agents upon request

*Create budgetary pricing upon request

*Escalate. Expedite requests for COR/Rapid Response

*Participate in new product and introduction video calls, Inside Sales Support

• Built long-term supplier relationships with vendors to establish quality and competitive pricing.
• Maintained complete documentation and records of all purchasing activities including overseas documents
• Collaborated with internal departments to better understand needs; Factory Manager, Shipping Manager
• Supported agents by entering PO's, escalating orders,pricing
• Responsible for scheduling all building maintenance, inspections and building certifications
• Coordinated UL Listed Inspections
• Made all purchases for building/employees
• Sales Team Support; coordinated all transportation

• Handled customer inquiries and suggestions courteously and professionally.
• Assisted customer with high volume new order placement, product information in an extremely fast paced, heavily phone based environment
• Created quotes for Dealers, Commercial and National Accounts
• Sourced materials from outside sources throughout USA
• Frequents verbal and written communication with Sales
• On-site visits to accounts to discuss their current needs
• Coordinate delivery of product to customer locations from multiple warehouses
• Worked closely with Logistics Manager, Factory Managers and Shipping Managers
• Managed end of day Accounts Receivables, balanced all transactions for three branches in NJ, NY and CT using Dancik Navigator
• Assisted walk in showroom customers on an as needed basis

• Solely responsible for day to day customer service for a $1M web-based company specializing i material movement products working unsupervised successfully from home
• Coordinated factory order placement, delivery and RGA process
• Managed Accounts Receivable

* Supported National Accounts Sales team on multi-million dollar projects.

*Supported high level, high stress accounts including GE, Bath and Body Works, J&J and Dow Jones

*Coordinated with multiple offices throughout the country to ensure customer orders and projects were completed successfully

*Proactively cared for the life of an order or project; escalating as necessary.

Sprint Telecommunications Awards:

* Three time recipient of Employee of the Quarter

* Three time recipient of Employee of the Year