Andrea Fry
Haysville,KS
Summary
Administrative professional skilled in cross-functional coordination and regulatory compliance, with a strong record in optimizing workflows for construction projects. Developed standardized documentation controls that improved project initiation timelines while supporting efficient inventory management. Committed to enhancing operational efficiency and fostering collaborative partnerships.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
ADMINISTRATIVE ASSISTANT
EATON ROOFING AND EXTERIORS
Wichita, KS
02.2024 - Current
- Managed stakeholder communication to ensure alignment on project goals.
- Provided mentorship to junior team members in best office practices.
- Built and established strong partnerships with teams, vendors and contractors.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Led the development of digital marketing strategy and successfully transitioned execution into scalable operational processes, improving efficiency and cross-functional alignment
- Oversaw permitting documentation workflow for multiple concurrent roofing projects, ensuring 100% on-time submission and regulatory compliance.
- Optimized procurement workflows and monitored material forecasting to reduce lead times by 20%, supporting cost containment and improved budget predictability
- Led the redesign of the roofing work order preparation process, implementing standardized documentation controls that reduced scheduling errors and improved project initiation timelines
- Managed inventory control for office supplies and soft metal materials, implementing tracking procedures to maintain optimal stock levels, reduce material shortages, and support uninterrupted project operations.
DRIVER
UBER
Wichita, KS
06.2022 - Current
- Demonstrated knowledge of local roads, traffic laws and regulations.
- Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic.
- Adapted quickly to changing road conditions and weather patterns during routes.
CASE MANAGEMENT SPECIALIST (CRT)
MARRIOTT INTERNATIONAL
Wichita, KS
01.2022 - 01.2023
- Performed routine maintenance on vehicles to promote longevity and prevent breakdowns.
- Provided exceptional service, maintaining professionalism and building positive client relationships.
- Maintained accurate records of customer interactions via various communication channels including phone calls, emails and web chats.
- Adapted quickly to changing priorities while maintaining high levels of quality assurance throughout the entire process.
- Implemented best practices regarding conflict resolution techniques when dealing with difficult customers.
- Analyzed data to identify trends and areas of improvement in customer service resolution.
MEDICARE/MEDICAID CLAIMS AND BENEFITS SPECIALIST
HUMANA (FANEUIL PARTNERSHIP)
10.2020 - 01.2022
- Delivered high-quality service by providing clear responses to complex benefit inquiries.
- Supported claims processing and resolved discrepancies efficiently.
- Responded to benefit inquiries from customers on plan provisions, benefits enrollments and status changes.
- Used online benefits checklist process to determine eligibility to various entitlement programs.
- Assisted customers regarding benefits claim issues and plan changes.
- Assisted customers in completing forms, providing general responses to benefits inquiries.
- REMOTE
LOYALTY CARE REPRESENTATIVE
MARRIOTT INTERNATIONAL
Wichita, KS
01.2019 - 10.2020
- Engaged in ongoing training sessions regarding changes or updates related to loyalty programs.
- Monitored call center metrics such as average wait time, abandonment rate.
- Developed strong product knowledge to effectively answer questions about loyalty program offerings.
- Maintained high level of accuracy when entering customer data into Salesforce.
- Provided exemplary customer service while responding to inquiries and resolving complaints in a timely manner.
Education
Construction Management Certification -
Columbia University via Coursera
11-2024
Some College (No Degree) - Business Administration
Wichita State University/WSU Tech
Wichita, KSSkills
- Cross-functional coordination
- Procore JobNimbus Microsoft Office
- Regulatory & Permitting Compliance
- Vendor & Subcontractor Management
- Procurement & Cost Control Support
- Staff training and mentoring
- Procedure development
References
References available upon request.
Certification
OSHA 10 (Construction)
Timeline
ADMINISTRATIVE ASSISTANT
EATON ROOFING AND EXTERIORS
02.2024 - Current
DRIVER
UBER
06.2022 - Current
CASE MANAGEMENT SPECIALIST (CRT)
MARRIOTT INTERNATIONAL
01.2022 - 01.2023
MEDICARE/MEDICAID CLAIMS AND BENEFITS SPECIALIST
HUMANA (FANEUIL PARTNERSHIP)
10.2020 - 01.2022
LOYALTY CARE REPRESENTATIVE
MARRIOTT INTERNATIONAL
01.2019 - 10.2020
Construction Management Certification -
Columbia University via Coursera
Some College (No Degree) - Business Administration
Wichita State University/WSU Tech