Andrea Fullerton
Cross Plains,WI
Summary
Conference Services Coordinator with 10+ years of experience in event planning, conference operations, recreation management, customer service, and staff supervision. Proven success coordinating large-scale housing and conference programs, managing guest services, overseeing student staff, and building partnerships across university and community organizations. Recognized with the University Housing Employee Award for exceptional service, leadership, and operational excellence.
Overview
14
14
years of professional experience
Work History
Conference Services Coordinator
University Housing, University of Wisconsin-Madison
02.2023 - Current
- Coordinate housing, dining, parking, and event logistics for summer conference programs serving academic, athletic, and professional groups.
- Serve as primary liaison for conference organizers, ensuring successful program planning and execution.
- Supervise, train, and support student employees responsible for guest services, meal access, parking coordination, and event operations.
- Manage departmental communications through shared inboxes and service phone lines while resolving guest and client concerns.
- Partner with university departments including Dining, Facilities, Transportation Services, and Campus Police to ensure seamless conference operations.
- Coordinate building access and security permissions for conference participants and guests.
- Identify and implement process improvements that enhance customer service and operational efficiency.
- Key Achievement
- University Housing Employee Award (2026) for outstanding performance and contributions to University Housing.
Recreation & Aquatics Coordinator
Village of Cross Plains
03.2014 - 02.2023
- Developed and managed recreation programs and community events serving residents of all ages.
- Created and launched successful initiatives including After School Club and Full-Day Summer Camp programs.
- Led hiring, training, scheduling, and supervision of seasonal and part-time staff.
- Managed registrations, marketing campaigns, contracts, invoices, and customer communications.
- Produced community activity guides and promotional materials distributed throughout the village.
- Built collaborative relationships with schools, community partners, vendors, and local government leaders.
Aquatics Facility Manager, Swim Lesson Coordinator
Mundelein Park District
01.2013 - 01.2014
- Hiring, training, and scheduling the indoor pool's Lifeguards and Swim Instructors
- Prepare swimming lesson content and special event content to be put into our seasonal brochures
- Manage employee payroll and day-to-day operations of the indoor pool
Education
Bachelor of Science - Parks & Recreation Administration, Recreation Management
Illinois State University
05.2013
Skills
- Conference & Event Management
- Operations Coordination
- Guest Services
- Staff Recruitment & Training
- Student Employee Supervision
- Project Coordination
- Customer Service Excellence
- Housing & Dining Operations
- Registration Management
- Cross-Functional Collaboration
- Budget Administration
- Process Improvement
- EMS/Event Scheduling
- Access & Security Coordination
ADDITIONAL EXPERIENCE
- Leadership Development
- Fully Prepared to Lead, Leadership Competencies Certificate (In Progress)
- Principles of Supervision and Management (Completed 2024)
- Youth Activities: Protection and Engagement Group Meetings (2023 – current)
- Committee Service
- University Childcare Committee (2025-Present)
- Current Certifications
- Mental Health First Aid USA (2024-2027)
- N A S P Archery Instructor (No expiration)
- Past Certifications Held
- AED/CPR/FIRST AID: American Red Cross
- Swim Instructor Trainer: Starfish Aquatics
- Lifeguard: StarGuard Aquatics
- Lifeguard Instructor: StarGuard Aquatics
Timeline
Conference Services Coordinator
University Housing, University of Wisconsin-Madison
02.2023 - Current
Recreation & Aquatics Coordinator
Village of Cross Plains
03.2014 - 02.2023
Aquatics Facility Manager, Swim Lesson Coordinator
Mundelein Park District
01.2013 - 01.2014
Bachelor of Science - Parks & Recreation Administration, Recreation Management
Illinois State University