Andrea Ganow
Howe,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Successful at motivating, training and developing team members to drive excellent customer experience and profitability in highly competitive environment.
Overview
23
23
years of professional experience
Work History
General Manager
Ulta Salon and Cosmetics
Sherman, TX
04.2018 - 04.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed financial statements to identify areas of improvement.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
District Operations Manager
Bed Bath & Beyond
Omaha, NE
05.2004 - 04.2018
- Reviewed and monitored district performance metrics on a regular basis to identify areas for improvement.
- Developed and implemented operational policies and procedures to ensure efficient district operations.
- Managed the day-to-day operations of multiple stores within the district, including staffing, customer service, inventory management, budgeting, and sales goals.
- Recruited and trained employees in multiple locations to enable adherence to common standards and procedures.
Benefits Analyst
Cigna
Sherman, TX
08.2001 - 10.2003
- Conducted regular audits of benefit programs to identify areas for improvement and cost savings.
- Compiled data from multiple sources into comprehensive reports outlining current benefit program information.
- Reviewed invoices submitted by third-party administrators against actual payments made by the company.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Education
General Studies
Southeastern Oklahoma State University
Durant, OKGeneral Studies
Collin County Community College District
Plano, TXSkills
- Customer Relationship Management
- Sales
- Operations Oversight
- Advertising and marketing
- Workflow Planning
- Schedule Management
- Team Leadership
- Communication Skills
Timeline
General Manager
Ulta Salon and Cosmetics
04.2018 - 04.2024
District Operations Manager
Bed Bath & Beyond
05.2004 - 04.2018
Benefits Analyst
Cigna
08.2001 - 10.2003
General Studies
Southeastern Oklahoma State University
General Studies
Collin County Community College District