ANDREA GARCIA
Murray,UT
Summary
Hi I’m Andrea I’m an organized ,driven and dependable candidate. I’m always looking for new ways to grow and improve. I’m a quick learner. known to be successful at managing multiple priorities with a positive attitude. Exceed service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns. I’m a huge people person I’m great at bringing a friendly vibe with still maintaining a professional relationship.
Overview
4
4
years of professional experience
Work History
Optican
Walmart vision center
09.2022 - Current
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Spearheaded staff training initiatives to ensure team members stayed up-to-date on industry trends, products, and best practices.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories. I was the top seller for multiple pairs in the market for a while.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained safe, clean and organized environment to increase patient comfort.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Learned new catalog of items to present current options to patients.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Apparel Associate
WALMART SUPERCENTER
10.2021 - 01.2022
- Organized front-end merchandise to maximize visual appeal
- Insured customer satisfaction when processing returned products
- Worked in small teams to complete tasks according to management’s specifications.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
Front Desk Clerk
BEST WESTERN
01.2021 - 08.2021
- Self-managed hotel affairs and guest registration
- Oversaw guest laundry, pool maintenance, and customer experience
- Assisted in compiling hotel taxes in preparation for filing.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
Cashier
Reams Springville Market
04.2020 - 09.2020
- Point of Sales Associate | REAMS
- Packaged goods for presentation and prepared them for customer purchased
- Processed customer payments with competence and accuracy ($3,000+ daily)
- Applied proper etiquette to address customers' concerns in a friendly manner
- Ensured the sanitation and cleanliness of personal workspaces.
Education
General Diploma -
Springville High School
Springville, UT05.2022
Skills
- Order Preparation
- Bilingual
- Display Building
- Eyewear Brands
- Customer Service
- Insurance Verification
- Retail Sales
- Insurance Billing
- Computer Skills
- Product Upselling
- Critical Thinking
- Time Management
- Teamwork Abilities
- Problem Solving
- Attention to Detail
- Empathy and Compassion
- Patient Education
- Eye Health Assessment
- Sales Techniques
- Interpersonal Skills
- Prescription Evaluation
- Patient History Documentation
- Appointment Scheduling
- Administrative Functions
- Data Verification
- Product and Service Recommendations
Leadership Volunteer Service
- Refuge Leader – Led and organized clothing, cleaning, and toy drives for victims of domestic violence.
- Latinos in Action – Event Historian, Service Leader for Events (250+ Participants)
- Elementary Tutor – Volunteer instruction for migrant children from Chile, Venezuela, and other countries.
- Soup Kitchen Volunteer – Assisted church soup kitchen to help feed local families who could not afford food.
- Language Interpreter – Spanish/English Interpretation (100+ hrs.) English to Spanish/Spanish to English.
Specialized Skills
Advertising and Monetizing Social Media, Website Construction, Microsoft Office, Google Suite, Native Fluency (Spoken and Written), Native Fluency (Spoken and Written), Child Development Training, Child Caregiver
Languages
Spanish
Native or Bilingual
Timeline
Optican
Walmart vision center
09.2022 - Current
Apparel Associate
WALMART SUPERCENTER
10.2021 - 01.2022
Front Desk Clerk
BEST WESTERN
01.2021 - 08.2021
Cashier
Reams Springville Market
04.2020 - 09.2020
General Diploma -
Springville High School
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