Andrea Garcia
Winter Springs,FL
Summary
Dedicated nursing student with strong multitasking abilities and a collaborative approach to teamwork. Patient-care oriented, demonstrating compassion and friendliness. Highly organized and proficient in written and verbal communication. Committed to utilizing skills to make a positive impact while contributing to a company's mission. Resilient leader who thrives under pressure and maintains a positive outlook consistently.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Communications Specialist II
Orange County Sheriff's Office
11.2012 - Current
- Respond to emergency 911 calls in fast-paced call center environment supporting a city with a population of over 1.43 million citizens.
- Made critical decisions and determinations regarding emergency response and personnel dispatched
- Communicated call details clearly and effectively to first responders.
- Nurtured relationships with local law enforcement and medical personnel to ensure collaborative work on emergency response.
- Trained over 20 employees utilizing a variety of training methods, such as role-playing, simulations, and games, to engage and motivate employees.
- Managed and supervised squads of 5-15 employees in the role of Acting Assistant Squad Leader on numerous occasions.
Education
Bachelor of Science - Nursing
Palm Beach Atlantic University
Orlando, FL12-2025
Bachelor of Science - Criminal Justice
University of Central Florida
Orlando, FL05.2014
Skills
- Excellent Customer Service
- Multitasking
- Honesty and Integrity
- Motivated Attitude
- Strong Interpersonal Communication Skills
- Teamwork Skills
- Adaptability
- Documentation proficiency
- Patient confidentiality
- Reliability
Certification
- Basic Life Support for Healthcare and Public Safety, American Heart Association, 10/24
- Public Safety Telecommunicator, State of Florida Department of Health, 01/01/14
- APCO Certified Training Officer, 03/01/14
Awards
- Sheriff's Citation, 10/01/16, Recognition of outstanding service to the Orange County Sheriff's Office and the citizens of Orange County during the Pulse Nightclub Shooting on June 12, 2016.
- Unit Citation, 10/01/16, Exceptional teamwork in pursuit of a common goal during the Pulse Night Club Shooting on June 12, 2016.
References
References available upon request
Timeline
Emergency Communications Specialist II
Orange County Sheriff's Office
11.2012 - Current
- Basic Life Support for Healthcare and Public Safety, American Heart Association, 10/24
- Public Safety Telecommunicator, State of Florida Department of Health, 01/01/14
- APCO Certified Training Officer, 03/01/14
Bachelor of Science - Nursing
Palm Beach Atlantic University
Bachelor of Science - Criminal Justice
University of Central Florida
Similar Profiles
Kammie Clement JohnsonKammie Clement Johnson
911 Operator at Orange County Sheriff's Office911 Operator at Orange County Sheriff's Office
Christopher Kyle SmithChristopher Kyle Smith
School Resource Officer at Orange County Sheriff's OfficeSchool Resource Officer at Orange County Sheriff's Office
Deylon DavenportDeylon Davenport
911 Call Taker at Orange County Sheriff's Office911 Call Taker at Orange County Sheriff's Office