Andrea Garcia
Carson City,NV
Summary
Summary: A skilled, bilingual, and multi-tasking employee with years of experience in handling incoming calls, resolving customer issues, inputting orders, processing shipments, and managing cash transactions. I am a fast learner, quick on my feet, and dependable, and I am proficient in POS operation. I excel in managing multiple tasks in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Server
Mom & Pop's Diner
05.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
Server, Curbside Specialist, Host
Applebee's Grill + Bar
06.2022 - 02.2025
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Provided exceptional customer service to patrons and communicated professionally.
Soft Sales, Data Entry
Onshore Marketing Solutions
05.2020 - 06.2022
- Skilled at working independently and collaboratively in a team environment.
- Generated reports for customer service issues and repair records.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Completed data entry tasks with accuracy and efficiency.
- Handled data entry and paperwork for shipments received.
Customer Service, Troubleshooting, Appt. Setter
Boomsourcing
06.2018 - 08.2020
- Gained extensive knowledge in data entry, analysis and reporting.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Resolved complaints to satisfy customers and encourage future transactions.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Responded to customer requests for products, services, and company information.
Education
Some College (No Degree) -
Universidad America Latina
Skills
- Cash Management
- Customer Complaint Resolution
- Multitasking and organization
- Customer service
- Active listening
- Problem-solving
- Check payment processing
- POS operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Mom & Pop's Diner
05.2023 - Current
Server, Curbside Specialist, Host
Applebee's Grill + Bar
06.2022 - 02.2025
Soft Sales, Data Entry
Onshore Marketing Solutions
05.2020 - 06.2022
Customer Service, Troubleshooting, Appt. Setter
Boomsourcing
06.2018 - 08.2020
Some College (No Degree) -
Universidad America Latina
Similar Profiles
Georgia LaytonGeorgia Layton
Sandwich Maker at Mom & Pop's Sandwich DeliSandwich Maker at Mom & Pop's Sandwich Deli
Laine HeckleLaine Heckle
Food Production and Inventory Management at Mom and Pop's Traveling DeliFood Production and Inventory Management at Mom and Pop's Traveling Deli
Azarah WitthoeftAzarah Witthoeft
Cashier Team Lead at Rocky Top Pop's Restaurant & ConcessionsCashier Team Lead at Rocky Top Pop's Restaurant & Concessions
Hannah WardHannah Ward
Cashier/Server Trainer at Coco's Bakery Restaurants Inc.Cashier/Server Trainer at Coco's Bakery Restaurants Inc.
JADE CHANJADE CHAN
Administrative Assistant at Nevada Department Of CorrectionsAdministrative Assistant at Nevada Department Of Corrections