Andrea Garibaldi Terrazas
Detroit
Summary
Dynamic technology professional with extensive experience in optimizing systems and aligning innovative technical solutions with strategic business goals. Proven success in leading projects from inception to completion, significantly contributing to organizational growth and operational excellence. Strong analytical, communication, and collaboration skills facilitate quick adaptation to new environments and challenges. Committed to fostering team success while embracing continuous learning and professional development, complemented by a positive attitude and dedication to achieving results.
Overview
5
5
years of professional experience
Work History
Cake Decorator
Shelia’s Bakery
02.2024 - 06.2025
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Improved customer experience by providing consultations on cake design options.
Cashier
Shelia’s Bakery
09.2020 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
No Degree - Social Work
Henry Ford College
Dearborn, MI05-2029
High School Diploma -
Western International High School
Detroit, MI06.2021
Skills
- Fluent in Spanish
- Collaborative teamwork
- Effective organization
- Effective conflict resolution
- Strong communication skills
- Continuous learning and adaptation
- Customer service
- Critical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cake Decorator
Shelia’s Bakery
02.2024 - 06.2025
Cashier
Shelia’s Bakery
09.2020 - 02.2024
No Degree - Social Work
Henry Ford College
High School Diploma -
Western International High School
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