Haydee Guzman
78 Wadham Street,Plymouth,PA
Summary
Reliable, organized, and dedicated worker with over 18 years of experience in customer service. Skilled in prioritizing tasks, maintaining inventory, and ensuring smooth operations while exceeding customer expectations.
Overview
27
27
years of professional experience
Work History
Cake Decorator
Market 32
Edwardsville, PA
09.2007 - Current
- Designed and assembled custom cakes based on customer specifications and seasonal themes.
- Monitored inventory levels of decoration supplies to prevent shortages during high-demand seasons. Placing orders as needed.
- Determined baking times for various items.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Processed customer orders and payment transactions.
- Assisted customers with selecting suitable cake designs based on their liking.
- Managed department when managers were off or on vacation. Helping and answering all questions and problem solving.
- Demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Secretary
IMR/ Hudson Focus
Hoboken, NJ
07.1999 - 01.2005
- Managed daily office operations to ensure efficient workflow and communication.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained daily report documents, memos and invoices.
- Coordinated scheduling and appointment management for executive leadership team.
- Performed research to collect and record industry data.
- Volunteered to help with special projects of varying degrees of complexity.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Input data into spreadsheets and databases.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
- Purchased and maintained office supplies.
Education
High School Diploma -
Hoboken High School
Hoboken06-2002
Skills
- Strong communication skills
- Precise Hand-eye coordination
- Reliable and responsible
- Customer service
- Organization and prioritization
- Fluent in Spanish
- Verbal communication
- Office administration
Timeline
Cake Decorator
Market 32
09.2007 - Current
Secretary
IMR/ Hudson Focus
07.1999 - 01.2005
High School Diploma -
Hoboken High School