Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Jones

Rome,GA

Summary

Accomplished professional with a proven track record at Publix Markets, Inc., excelling in roles that demand strong communication and organizational skills. Knowledge in MS Office Suite, adept at enhancing customer satisfaction and streamlining operations. Mentored teams and improved service quality, demonstrating technological proficiency and a results-driven approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Cake Decorator

Publix Markets, Inc #1233, #0122, #1403
08.2019 - Current
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.

Customer Service Team Leader

Publix Markets, Inc
05.2018 - 08.2020
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Conducted pre-payroll checks of all time cards to ensure proper usage before final payroll
  • Registered new employees in "Welcome to Publix" class and conducted post class interviews
  • Ordered uniforms and updated job classification/pay rates as needed
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Collaborated with management to develop strategies aimed at improving overall team performance.
  • Attended job training to sharpen skills and stay informed on new developments
  • Produced and filled payroll reports

Customer Service Office Staff Member

Publix Markets, Inc. #0471, #0155
01.2017 - 05.2018
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Monitored office supplies inventory regularly, placing orders in a timely manner to avoid shortages or delays.
  • Regularly attended professional development workshops, actively applying new techniques gained in order to enhance overall customer service performance.
  • Streamlined office operations for improved productivity and workflow management.
  • Practiced and displayed proper phone etiquette, effectively handling difficult calls
  • Prepared and checked cashier registers at beginning/end of shifts to ensure accuracy

Cashier

Publix Markets, Inc #0471
07.2015 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with front end staff to assist customers
  • Trained new Publix team members in cash Register operations

Education

Political Science

Mercer University
Macon, GA

High School Diploma -

Rome High School
Rome, GA
05.2013

Skills

  • Strong Communication Skills
  • Technologically proficient
  • Record and report keeping
  • MS Office Suite knowledge
  • Timeline planning and management
  • Document and file management
  • Multitasking
  • Strong organizational skills
  • Professional and courteous

Timeline

Cake Decorator

Publix Markets, Inc #1233, #0122, #1403
08.2019 - Current

Customer Service Team Leader

Publix Markets, Inc
05.2018 - 08.2020

Customer Service Office Staff Member

Publix Markets, Inc. #0471, #0155
01.2017 - 05.2018

Cashier

Publix Markets, Inc #0471
07.2015 - 01.2017

Political Science

Mercer University

High School Diploma -

Rome High School

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Kathryn Jones