Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Gerber

Salem,OR

Summary

I spent nearly 20 years working in healthcare, mostly in the pharmacy department. I have experience in prescription billing and medical setting procedures. I have worked with multiple medical billing systems and software. With both inpatient and outpatient settings, I have vast experience in communicating with patients and healthcare providers.


More recently, I have been a Studio Operations Manager. This was a focus on developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on Front Desk scheduling, client relations and account management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Manager

Barre3 Salem
11.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities.
  • Led onboarding and training of new hires to fulfill business requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Enhanced client satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Certified Pharmacy Technician

Oregon State Hospital
12.2013 - 11.2021
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Helped pharmacist clear problematic prescriptions and address provider questions to keep pharmacy efficient.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.

Adjunct Professor

Chemeketa Community College
03.2017 - 03.2020
  • Taught Pharmacy Technician courses, providing instruction pharmacy technician students.
  • Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
  • Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Boosted class participation rates by fostering a positive and collaborative learning environment.

Certified Pharmacy Technician

Multnomah County Health Department
11.2012 - 12.2013
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Communicated directly with doctors offices via telephone, fax and email.

Education

Associate of Science - Pre-Pharmacy

Chemeketa Community College
Salem, OR

Skills

  • Healthcare setting experience
  • Problem-solving
  • Operations management
  • Customer service
  • Patient relations and conflict resolution
  • Health and safety compliance
  • Front desk operations
  • Appointment scheduling

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Operations Manager

Barre3 Salem
11.2021 - Current

Adjunct Professor

Chemeketa Community College
03.2017 - 03.2020

Certified Pharmacy Technician

Oregon State Hospital
12.2013 - 11.2021

Certified Pharmacy Technician

Multnomah County Health Department
11.2012 - 12.2013

Associate of Science - Pre-Pharmacy

Chemeketa Community College

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