Andrea Gilligan
Cohoes,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.
Overview
22
22
years of professional experience
Work History
Legal Assistant II
NYS Office Of The Attorney General
Albany, NY
04.2008 - 03.2024
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Produced legal documents such as briefs, pleadings and appeals.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Collaborated with attorneys to develop strategies for each case.
- Researched statutes, decisions, legal articles, and codes.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
Customer Service Representative
Aetna Dental Insurance
Albany, NY
05.2002 - 03.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate In Paralegal Studies - Legal Administrative Assistance
Schenectady County Community College
Scotia, NY05.2007
Skills
- Legal Document Preparation
- Review of Pleadings
- Case Management
- Advanced Word Processing
- Evidence Gathering
- Correspondence
- Legal Processes
- Confidentiality Understanding
- Reading Comprehension
- Administrative Support
- Collect Data
- Order and Request Filing
- Document Preparation
- Legal Research and Writing
- Deadline Monitoring
- Exceptional Telephone Etiquette
- Meeting Preparation
- Task Prioritization
- Troubleshooting Complex Problems
- Exhibit Organization
- Project Organization
- Criminal Law
- Organizational Efficiency
- Quality Control
- Assisting Legal Professionals
- Fluent in Legal Terminology
- Writing and Editing
- Motion Preparation
- MS Office Proficiency
- Legal Document Reviewing
- Research Facts
- Legal Precedent
- Legal Compliance
- Document Control Support
- Westlaw and LexisNexis
- Legal Research
Accomplishments
- Won Attorney General Superior Service Award in 2022 for my work on cases during Covid.
Timeline
Legal Assistant II
NYS Office Of The Attorney General
04.2008 - 03.2024
Customer Service Representative
Aetna Dental Insurance
05.2002 - 03.2008
Associate In Paralegal Studies - Legal Administrative Assistance
Schenectady County Community College