Andrea Glenn
Peoria,AZ
Summary
Knowledgeable individual with friendly disposition and desire to work hard. Known for having outstanding work ethic. Able to be well organized with regards to be trained and have the ability to train others.
Overview
19
19
years of professional experience
Work History
Night Auditor
Windmill Inn & Suites, Az
Surprise, AZ
10.2011 - 08.2012
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day’s operations.
- Monitored reservations to track incoming parties and special events.
- Coordinated with guest services and concierge team to meet guest needs.
- Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
- Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Assisted hotel guests with check in and out procedures courteously.
- Created spreadsheets using Excel software and entered all financial information daily to keep critical details well-organized and accessible to appropriate staff members.
- Assisted guests in locating ammentities such as casino, gift shop, restaurants, fitness center, pool and spa.
School Aide
Paradise Education Center
Surprise, AZ
08.2007 - 08.2014
- Utilized curriculum with life-based approach.
- Kept over 300 students safe in classroom and outside environments.
- Met with parents about student needs to garner additional support.
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
- Created and distributed instructional materials for group and one-on-one use.
- Prepared visual aids, equipment and classroom displays.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
- Organized and distributed learning materials like homework, textbooks and classroom supplies.
- Supervised 30-60 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Assisted in development screenings to measure students’ motor, language, and emotional skills.
- Attended in-services, workshops and seminars.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Jewelry Sales Associate
Walmart
Peoria, Arizona
04.2014 - 02.2019
- Assisted Walmart customers with jewelry selections and product questions.
- Processed customer purchases through Walmart register systems.
- Checked jewelry tags, pricing, and product labels for accuracy.
- Stocked and organized jewelry merchandise according to Walmart standards.
- Helped restock accessories and seasonal items in Walmart department.
- Greeted customers and provided excellent customer service.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
Overnight Modular Team Associate
Walmart, Peoria
Peoria, AZ
04.2019 - 06.2020
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Reviewed current planograms and end cap placements to properly merchandise items.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Replenished inventory with focus on addressing customer needs.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Communicated effectively with members of public in often crowded and noisy environments.
- Assessed floor displays to determine which merchandise required restocking.
- Assisted customers based on currently available product, promotional and policy information.
Apparel Department Manager
Walmart, Peoria
Peoria, AZ
04.2020 - 10.2022
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Guided and supported 7 staff members to consistently achieve team and personal goals.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Reduced process lags by effectively managing 7 staff members to ensure optimal productivity.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Conducted department walk throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Organized and updated schedules to optimize coverage for expected customer demands.
Digital Personal Shopper
Walmart
Peoria, Arizona
03.2022 - 04.2026
- Picked online grocery orders with Walmart handheld scanners and mobile devices.
- Selected fresh merchandise based on Walmart quality standards and order instructions.
- Replaced unavailable items with approved alternatives for Walmart customers.
- Packed digital orders carefully for pickup and delivery handoff.
- Staged completed orders in designated Walmart pickup areas.
- Maintained accurate item selection while following Walmart store procedures.
- Greeted and assisted customers to foster positive experiences.
Customer Service Associate
Cobblestone Auto Spa
Surprise, Az
05.2026 - Current
- Greeted customers at Cobblestone Auto Spa and answered service questions
- Processed wash purchases and membership requests at register
- Resolved customer concerns with clear, friendly communication
- Explained service packages and add-on options to guests
- Recorded transactions and updated customer account information
- Kept work area neat, clean, and well-stocked at all times.
Education
Bachelor of Science - Business Management, Real Estate
Arizona State University
Tempe, AZSkills
- Maintaining safe environments
- Team collaboration
- Problem-solving
- Data entry
- Detail oriented
- Store planning and display design
- Safety methods
- Merchandise stocking
- Product displays
- Heavy lifting
- Able to lift 50 pounds
- Multi-line phone systems
- Merchandising
- Customer relations
- Planning and organization
- Invoicing and billing
- Service planning
- Adjusting routes
- Schedule coordination
- Database maintenance
- Delivery procedures
- Processing orders
- Delegating work
- Improving operations
Timeline
Customer Service Associate
Cobblestone Auto Spa
05.2026 - Current
Digital Personal Shopper
Walmart
03.2022 - 04.2026
Apparel Department Manager
Walmart, Peoria
04.2020 - 10.2022
Overnight Modular Team Associate
Walmart, Peoria
04.2019 - 06.2020
Jewelry Sales Associate
Walmart
04.2014 - 02.2019
Night Auditor
Windmill Inn & Suites, Az
10.2011 - 08.2012
School Aide
Paradise Education Center
08.2007 - 08.2014
Bachelor of Science - Business Management, Real Estate
Arizona State University