Andrea Godinez
Justice,IL
Summary
Dynamic and dedicated customer service representative with over 20 years of experience, consistently demonstrating a strong work ethic and commitment to excellence. Known for accuracy and attention to detail, effectively resolving customer inquiries and enhancing satisfaction. Proven ability to manage tasks efficiently and deliver results in fast-paced environments. Passionate about fostering positive relationships and contributing to team success through exceptional service.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Cervantes Transport
Forestview, IL
02.2011 - Current
- Processed orders and managed shipping logistics, improving overall operational efficiency.
- Resolved customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Forecasted manpower requirements based on daily workload and company targets.
- Collected and kept careful records of rental payments. Monitored and documented all income, including delinquencies. Fully abstracted all leases and entered all pertinent information into the management system.
Financial Counselor
Advocate Good Samaritan Hospital
Downers Grove, IL
06.2016 - 04.2018
- Evaluated patient financial situations to develop tailored payment plans.
- Analyzed insurance coverage and benefits to optimize patient financial assistance.
- Educated patients on financial options, ensuring understanding of billing processes.
- Reviewed over 100 daily registrations to identify possibly financial risk due to limited or no insurance coverage.
- Attempted to seek maximum reimbursement on behalf of the hospital through various external and internal programs including charitable programs.
Dispatcher
TRX Inc
Rockdale, IL
10.2005 - 02.2011
- Entered and maintained high volumes of new data with accuracy and attention to detail into a centralized database.
- Scheduling for the day-to-day activities of transportation employees.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate financial records for over 30 tenants.
- Managed collections processes to ensure timely payments and minimize overdue accounts.
- Analyzed account data to identify trends and recommend proactive measures for debt recovery.
Education
High School Diploma -
Minooka High School
Minooka, IL05-2000
Skills
- Detail-oriented efficiency
- Experienced strategic planner
- Customer-focused service
- Effective problem solver
- Reliable and punctual
- Proficient in computer applications
- Transaction management
- Recordkeeping strengths
Timeline
Financial Counselor
Advocate Good Samaritan Hospital
06.2016 - 04.2018
Customer Service Representative
Cervantes Transport
02.2011 - Current
Dispatcher
TRX Inc
10.2005 - 02.2011
High School Diploma -
Minooka High School