Andrea Gonzalez
American Fork,UT
Summary
Dynamic professional with a proven track record at Target and The Home Depot, excelling in customer engagement and adaptability. Demonstrated ability to enhance customer satisfaction and drive sales through strategic improvements and strong relationship-building. Fluent in Spanish, adept at managing complex orders, and committed to continuous learning and teamwork.
Developed strong organizational and customer service skills in fast-paced retail environment. Excel at maintaining inventory levels and creating appealing product displays. Seeking to transition into new field by leveraging these core competencies to make meaningful impact.
Overview
2
2
years of professional experience
Work History
General Merchandise Associate
Target
11.2024 - Current
- Assisted customers by locating products and providing general information about store layout.
- Supported store operations by unloading delivery trucks and organizing incoming products.
- Continually assessed departmental performance against established goals, implementing strategies to drive continuous improvement in sales and customer satisfaction.
- Facilitated special order placements when necessary, ensuring prompt delivery of requested items not readily available on sales floor shelves.
- Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
Pro Associate
The Home Depot
03.2023 - 11.2024
- Developed and maintained strong relationships with professional customers to ensure high levels of satisfaction.
- Assist professional customers with product selection, pricing, and special orders, ensuring they receive the best options for their needs.
- Possess in-depth knowledge of a wide range of Home Depot products across different departments, including their applications and suitability for professional projects.
- Accurately process large or complex orders, including managing delivery schedules and coordinating with relevant departments to ensure timely fulfillment.
Education
Bachelor - Criminal Psychology
Utah Valley University
Orem, UT08-2031
High School Diploma -
Jenks
205 E B St, Jenks, OK 7403705-2023
Skills
- Customer engagement
- Adaptability
- Communication
- Determination
- Team Work
- Bilingual (Spanish)
Timeline
General Merchandise Associate
Target
11.2024 - Current
Pro Associate
The Home Depot
03.2023 - 11.2024
Bachelor - Criminal Psychology
Utah Valley University
High School Diploma -
Jenks