ANDREA GONZALEZ
Miami
Summary
Experienced team supervisor with strong customer service background, skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers, and senior leadership to resolve complex situations and maintaining long-term satisfaction.
Overview
9
9
years of professional experience
Work History
EMT/ FTO/ Quality Assurance Specialist
Miami-Dade Ambulance
05.2023 - Current
- Provide emergency and non-emergency ambulance operations in conjunction with a partner, demonstrates excellent driving judgment and regard for public safety during operation and positioning of unit
- Provide BLS (Basic Life Support) patient care in accordance with established procedures and prescribed local protocols and clinical practices
- Diagnose and treats patients with appropriate techniques, resources and equipment
- Complete appropriate medical records and transportation reports
- Supervises, trains, and evaluates new EMTs in the field, ensuring they develop the necessary skills and knowledge to provide safe and effective pre-hospital care.
- Ensure products and services meet or exceed quality standards by developing and implementing quality control procedures.
Supervisor/Lead Consultant
Fedex Office Print & Ship Center
04.2019 - 09.2022
- Demonstrate consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Manage production flow to ensure all production orders are done right and on time
- Take lead responsibility for digital imaging, scheduling and running black and white or color production on full-service orders, including finishing services and large job management
- Set up complex orders and performs multiple tasks at the same time
- Ensure communication among shifts
- Provide leadership to team members on an assigned shift
- Assist in the training of store team members
Retail Customer Service Representative
National Incident Management
06.2016 - 01.2019
- Acknowledge customer issues and resolve their problems quickly and effectively
- Assist customers in understanding their available options and help them select what's right for them
- Employed knowledge of their products to make appropriate recommendations for customers
Education
Graduate Certificate - First Responder/EMT/FF
Miami Dade College
Miami, FL04-2023
High School Diploma -
John. A Ferguson High
Miami, FL01.2016
Skills
- Exceptional customer service
- Product upselling
- Proficiency with advanced computer programs
- Leadership
- Merchandise knowledge
- Bilingual (English/Spanish)
Timeline
EMT/ FTO/ Quality Assurance Specialist
Miami-Dade Ambulance
05.2023 - Current
Supervisor/Lead Consultant
Fedex Office Print & Ship Center
04.2019 - 09.2022
Retail Customer Service Representative
National Incident Management
06.2016 - 01.2019
Graduate Certificate - First Responder/EMT/FF
Miami Dade College
High School Diploma -
John. A Ferguson High
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