Andrea Gonzalez
Denver,CO
Summary
Accomplished Property Management professional with 6 years of experience in customer service and residential leasing. Progressed from Leasing Agent to Assistant Business Manager through demonstrated leadership and operational expertise. Expertise includes financial administration, resident relations, lease management, and proficiency in Yardi software and Microsoft Office.
Overview
5
5
years of professional experience
Work History
Assistant Business Manager
Westwood Green Apartments
07.2022 - Current
- Oversee lease renewals and implement resident retention strategies.
- Trained and mentored leasing staff to enhance property operations and improve team effectiveness.
- Supported daily financial operations through effective rent collection and management of delinquent accounts.
- Utilize Yardi software for reporting, leasing, and maintenance tracking.
- Ensure compliance with company policies and Fair Housing regulations.
Leasing Agent
Westwood Green Apartments
01.2021 - 07.2022
- Conducted property tours, converting prospects into qualified residents, thereby increasing occupancy rates.
- Delivered exceptional customer service, leading to improved resident satisfaction.
- Processed rental applications, screenings, and lease documentation.
- Assisted with marketing initiatives, contributing to achievement of occupancy goals.
- Maintained accurate resident files and leasing records.
Education
Associate of Arts -
Johnson & Wales University
Denver, CO05-2021
Skills
- Property Management Operations
- Lease administration
- Resident Relations
- Yardi Property Management Software
- Vendor Management
- Budget reporting
- Financial support
- Microsoft Office (Word, Excel, Outlook)
- Leadership training
- Conflict Resolution
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Business Manager
Westwood Green Apartments
07.2022 - Current
Leasing Agent
Westwood Green Apartments
01.2021 - 07.2022
Associate of Arts -
Johnson & Wales University