Andrea V. Gracia
Montclair,CA
Summary
Organized and dependable candidate with 4 years of customer service experience. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Certified Trainer
Chipotle Grill
08.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials and equipment.
- Documented attendance, participation and progress.
- Recruited and trained new members of guest service team.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Mentored junior trainers to develop their instructional skills, fostering a collaborative work environment within the team.
Cashier
Jack In The Box
06.2019 - 07.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Science - Biochemistry
California State University - Fullerton
Fullerton, CA05.2026
Associate of Science - Chemistry
Chaffey College
Rancho Cucamonga, CA05.2024
Skills
- Improvement Plans
- Problem Solving
- Time Management
- Adaptability
- Active Listening
- Materials Preparation
- Creative Problem-Solving
- Attention to Detail
Hobbies
I love to binge watch my favorite shows whenever I want to relax : Friends, Gilmore Girls, NCIS, Criminal Minds, etc.
I really like to color, paint and paint pottery. My other favorite hobby is playing with my pitbull, Sky, and taking naps with her. I really like to hang out with my friends and go out on to night drives and just see what adventure we would go on to next.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Trainer
Chipotle Grill
08.2021 - Current
Cashier
Jack In The Box
06.2019 - 07.2021
Bachelor of Science - Biochemistry
California State University - Fullerton
Associate of Science - Chemistry
Chaffey College